Overview
JetBlue Airways permits minor name corrections on tickets to fix spelling errors or update names due to legal reasons, ensuring the name matches the passenger’s government-issued identification. Full name changes to transfer tickets to another person are not allowed; instead, cancellation and rebooking are required.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first, middle, or last name are allowed free of charge within a short period after booking. Beyond this period, a fee may apply.
- Legal Name Changes: Changes due to marriage, divorce, adoption, or gender reassignment are permitted with supporting documentation, such as a marriage certificate, divorce decree, or court order.
- Middle Names and Nicknames: Adding or correcting middle names, or changing nicknames to legal names, is allowed to match the passport.
- Non-Transferable Tickets: Tickets cannot be transferred to another person. For a different traveler, the original ticket must be cancelled and a new one booked, subject to fees and fare differences.
- Other Restrictions: Only one correction per passenger is allowed, and changes to gender or date of birth are not permitted. All flights must be operated or validated by JetBlue or its interline partners.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the Manage Trips section on the JetBlue website or mobile app. Enter the booking reference or confirmation code and last name, select the booking, and follow prompts to correct the name. Submit required documentation for legal changes.
- Customer Support: Contact JetBlue’s customer service via phone or live chat, providing booking details, identification, and supporting documents. This is required for legal name changes or complex corrections.
- Airport Counter: Visit a JetBlue ticket counter at the airport with valid ID and documentation. Corrections may be processed before check-in, subject to time constraints.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional steps or fees.
Fees and Conditions
- Minor corrections of up to three characters are free within a one-day period after booking. Beyond this, a fee per ticket applies, plus any fare difference if the ticket is reissued.
- Legal name changes may incur a fee, typically a fixed amount, and require documentation verification.
- Corrections must be requested at least a few days before departure and are not permitted after check-in or for partially used tickets.
- Each ticket is eligible for only one reissue for name corrections. Additional changes require cancellation and rebooking, incurring cancellation fees and fare differences.
- Fees vary by fare type, route, and booking channel. Online corrections may be cheaper than those processed via customer service or at the airport.
Important Notes
- Passengers must provide valid identification and legal documents (e.g., passport, marriage certificate) to support name correction requests.
- The name on the ticket must match the government-issued ID exactly to avoid boarding or immigration issues, especially for international flights.
- Requests should be made as early as possible to ensure processing and avoid complications at check-in.
- For third-party bookings, coordination with the agency is required, as JetBlue may not process changes directly.
- Check fare rules and contact JetBlue customer service or visit the official website for the latest fee details and policy updates.
