Economy Starter, Starter Plus, Starter Max (Jetstar Airways JQ, Jetstar Asia 3K, Jetstar Japan GK): One carry-on bag, max 7 kg (15 lbs) combined with one small personal item (e.g., handbag, laptop bag, duty-free bag). Main item dimensions up to 56 x 36 x 23 cm (22 x 14 x 9 in, including handles and wheels). Personal item must fit under the seat, no specific size limit.
Business Class and Flex Bundle (JQ, Domestic Australia/New Zealand): Two carry-on items, max 14 kg (31 lbs) combined, with no single item exceeding 10 kg (22 lbs). Main item dimensions as above; one small item under the seat.
StarClass (Jetstar Pacific BL): Two carry-on items, max 20 kg (44 lbs) combined, each item not exceeding 10 kg (22 lbs). Main item max 56 x 36 x 23 cm; suit pack/garment bag max 11 x 60 x 114 cm (unfolded). Personal item under the seat.
Infants (under 2 years, lap): No carry-on allowance; items count toward adult’s allowance. Infant food permitted in carry-on.
Liquids, Aerosols, and Gels (LAGs): Containers up to 100 ml in a 1-liter transparent, resealable plastic bag (total volume not exceeding 1 liter).
+7kg Extra Carry-On Option: Increases allowance to 14 kg across two items (max 10 kg per item), available on select routes, ~AUD $20–$45 online, higher at airport (~AUD $75–$80). Limited availability; must pre-book via “Manage Booking.”
Checked Baggage:
Max Limits: Each bag up to 32 kg (70 lbs), max 158 cm (62 in, length + width + height) for JQ/3K, 277 cm (109 in) for BL/GK. Bags over 32 kg or size limits must be shipped via Qantas Freight.
Children (2 years and above): Same allowance as adults.
Infants (under 2 years, lap): No checked baggage allowance, but one pram/stroller, portable cot, highchair, or car seat free. Approved car seats free for infants with a booked seat (JQ/3K only; not allowed on GK).
Pooling: Allowed across multiple bags per passenger, not exceeding total weight allowance (e.g., 30 kg across three bags, none over 32 kg).
Excess Baggage Fees (One-Way):
Oversized (any side >1 m): AUD $25 (JQ), JPY 2,500 (GK), SGD $25 (3K), or equivalent (~$25 USD) per item, plus weight fees if applicable.
Prepaid Baggage: Purchase 15–40 kg online via “Manage Booking” (e.g., AUD $25–$80 for 15 kg, cheaper than airport). Non-refundable unless flight canceled or baggage lost. Not available for codeshare/interline flights.
Special Baggage:
Sports Equipment (e.g., surfboards, bicycles, golf clubs): Counts toward checked allowance; otherwise, standard weight fees plus oversized handling fee (AUD $25 per item, one-way). Max 32 kg, must be packed (e.g., bike tires deflated, pedals removed).
Musical Instruments: Small instruments (max 85 x 36 x 23 cm, 7 kg) as carry-on. Larger instruments (7–15 kg) require an extra seat purchase; over 15 kg must be checked (standard fees). Limited to two large instruments per flight.
Pets: Not permitted onboard; arrange via Qantas Freight. Assistance dogs free with advance notice.
Strollers/Car Seats: Free for infants/children, not counted in allowance.
Wheelchairs/Assistive Devices: Free, separate from baggage allowance, with advance notice.
Carry-On Baggage: Sharp objects, firearms, baseball bats, liquids over 100 ml, stun devices. Medications and hypodermic needles allowed with proof (e.g., labeled prescription).
Notes: Spare lithium batteries must be in carry-on. Check destination-specific rules (e.g., liquids, aerosols, gels for international flights).
Lost, Damaged, or Delayed Baggage:
Reporting: File a Property Irregularity Report (PIR) at the airport within 7 days (damage/loss) or 21 days (delay).
Liability: Max 1,288 Special Drawing Rights (~$1,800 USD) unless higher value declared. No liability for fragile/perishable items or minor wear. X posts note slow claim responses; retain receipts/documents.
Connections: Jetstar does not transfer baggage between flights; passengers must reclaim and recheck baggage at connecting airports.
Additional Notes:
Fare Types: Starter (no checked baggage), Starter Plus (20 kg), Starter Max/Business (30 kg). Check itinerary for specifics.
Codeshare/Interline Flights: Operating carrier’s policy applies for the first segment. International connections (e.g., JQ to GK) may apply higher allowance across itinerary. Baggage must be reclaimed/rechecked at connecting points.
