Juneyao Airlines’ cancellation policy is structured to offer flexibility while aligning with its low-cost and full-service hybrid model. Below is a concise overview based on available information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking and receive a full refund without fees, provided the flight departs at least 7 days later (168 hours). This applies to all fare types booked directly through Juneyao Airlines’ official website (global.juneyaoair.com), app, or WeChat mini-program. This policy complies with U.S. regulations for U.S.-touching flights.
General Cancellation Rules:
- Refundable Fares: Cancellations are permitted with fees based on fare type, class of service, and timing. Refunds are processed to the original payment method within 7–14 business days, requiring a valid photo ID and proof of payment at the time of request. Refunds must be requested within 13 months from the trip’s completion date.
- Non-Refundable Fares: Typically not refundable after the 24-hour window unless special circumstances apply (e.g., airline-caused cancellations). The airline may offer travel vouchers for the unused portion, minus cancellation fees, valid for a single transaction and non-transferable.
- Cancellation Fees (approximate, vary by route and fare):
- $50 USD if canceled 7+ days before departure.
- $70 USD if canceled between 7 days and 48 hours before departure.
- Business Class: $120 USD outside the 24-hour window, increasing closer to departure.
- Fees are per passenger per segment and may be higher for international routes or last-minute cancellations.
- Cancellations must be made at least 1 hour before departure, or the ticket may be considered a no-show, voiding refund eligibility.
How to Cancel:
- Phone: Contact Juneyao’s customer service at +1-877-240-6770 or local numbers listed on their website. Have your reservation number ready.
- In-Person: Visit a Juneyao Airlines ticket counter or kiosk at the airport.
- Travel Agency Bookings: Contact the agency directly, as they may impose additional fees or have different procedures.
- Note: Recent customer feedback highlights issues with online cancellations (e.g., website errors) and unresponsive customer service, so allow extra time for processing.
Airline-Caused Cancellations:
- If Juneyao cancels a flight, delays it significantly (15+ minutes), or fails to operate as scheduled due to reasons within their control (e.g., technical issues), you’re entitled to a full refund for the unused portion or rebooking on the next available flight. Refunds are processed without fees, and accommodation may be arranged if delays extend overnight.
- For EU/UK flights, EC 261/UK 261 may apply, offering €250–€600 compensation for cancellations with less than 14 days’ notice, unless caused by extraordinary circumstances (e.g., weather, strikes).
- Vouchers may be offered instead of cash refunds, but you can insist on a refund to the original payment method.
- Recent reports indicate inconsistent communication about cancellations (e.g., email-only notifications in Chinese), so check flight status proactively.
Special Cases:
- Non-Voluntary Refunds: If Juneyao fails to provide a reserved seat, cancels a stopover, or changes the itinerary significantly, you can claim a refund for the unused ticket portion without penalty. A non-voluntary refund process must be initiated via the Customer Service Center.
- Medical Emergencies: Refunds or rescheduling may be granted with valid medical documentation, but policies are case-specific. Contact customer service directly.
- Extra Baggage Allowance: If you cancel a flight with a pre-purchased extra baggage allowance, you can request a full refund for the baggage fee through the original purchase channel (e.g., app, website).
- Recent Issues: Customer reviews cite frequent cancellations (e.g., Manchester–Shanghai routes) and difficulties obtaining refunds, especially for third-party bookings (e.g., Agoda, Trip.com). Refunds for agency bookings may take up to 6 months.
Additional Notes:
- Changes (e.g., date, time) incur a change fee (starting at $50 USD) plus fare differences, unless made within 24 hours of booking. Name changes are not permitted.
- Special fare tickets may have stricter conditions, limiting cancellation or refund rights. Check fare rules at booking.
- Juneyao’s website and customer service have been criticized for poor functionality and responsiveness, so consider booking directly to simplify cancellations.
- For codeshare flights (e.g., with ANA, Air China), the operating airline’s policies may apply. Confirm with Juneyao or the partner airline.
