Overview
Juneyao Airlines allows passengers to modify flight bookings, including changes to dates or times, subject to fare rules and availability. Changes must be made before departure to avoid no-show penalties, which may result in loss of ticket value. Fees and fare differences may apply based on fare type, route, and timing. Route changes are permitted for certain fares, but name changes are not allowed.
Key Conditions
- Changes are permitted for tickets purchased through Juneyao Airlines’ website, mobile app, customer service center, ticket offices, or authorized travel agents. Tickets must have a specific code prefix to follow standard change policies.
- Modifications to codeshare or interline flights (e.g., with Air China, ANA, or EVA Air) are subject to the operating airline’s policies.
- Changes must be made at least a day before departure; after this, direct contact with Juneyao Airlines is required.
- Name changes are not permitted, but minor spelling corrections are allowed with supporting documents like a passport or government-issued ID.
- Tickets are valid for one year from issuance for wholly unused tickets, unless otherwise specified in fare rules.
24-Hour Change Policy
Passengers can change their booking within one day of purchase without a fee, provided the flight is at least a week away and was booked directly through Juneyao Airlines’ website, app, or customer service. This applies to most fare types, excluding group, promotional, or award tickets. Fare differences may apply if the new flight is more expensive.
Fare Type Policies
- Economy Special: Changes are not permitted; tickets are non-refundable.
- Economy Standard: Changes incur a fee, with fare differences if the new flight is more expensive. Non-refundable.
- Economy Flex: No change fees, but fare differences apply if the new flight is more expensive. Refundable under certain conditions.
- Business Standard: Changes incur a fee, with fare differences if applicable. Non-refundable.
- Business Flex: One free date change within the same class is allowed; subsequent changes incur a fee, with fare differences if applicable. Refundable under certain conditions.
Change Fees
- Fees for Economy Standard and Business Standard fares vary by route (domestic or international) and timing, with higher fees closer to departure.
- Fare differences are charged if the new flight is more expensive; no refund or credit is issued if the new fare is lower.
- Economy Flex and Business Flex fares may have no change fees for the first change, but fare differences apply.
- Service fees may apply for changes made via customer service, ticket counters, or sales offices, charged per passenger per transaction.
- No-show penalties apply if changes are not made before departure, potentially resulting in loss of ticket value.
- Changes due to illness or other valid reasons may have fees waived with supporting documentation, such as a medical certificate.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Visit the “Manage Booking” or “My Trips” section on the Juneyao Airlines website or mobile app, enter the booking reference or ticket number and surname, select new flight details, and pay any fees or fare differences. Changes must be made at least a day before departure.
- Customer Service: Contact the Juneyao Airlines customer service center for assistance, especially for same-day changes or complex itineraries. A service fee may apply.
- In-Person: Visit a Juneyao Airlines ticket counter or airport office to process changes, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- For cancellations or schedule changes of a few hours or more, passengers can rebook without fees or fare differences within a short period before or after the original departure date, or request a refund or voucher. Notifications are sent via email or SMS if contact details are provided.
- Involuntary changes or refunds due to Juneyao Airlines’ reasons (e.g., cancellations, delays) are processed according to airline regulations, with no additional charges.
- Compensation may be provided under applicable regulations for flights within or departing from certain regions, unless disruptions are due to extraordinary circumstances like weather or air traffic control issues.
Additional Notes
- Passengers should review fare rules at booking to understand change restrictions and costs.
- Changes to bookings with additional services (e.g., baggage, seats) may require re-selection, as services may not transfer to the new flight.
- Travel credits issued for changes are valid for one year, non-transferable, and applicable only to Juneyao Airlines flights.
- Changes for group bookings may have specific policies and require direct contact with Juneyao Airlines or the group coordinator.
