Juneyao Airlines Missed Flight Policy

Overview

Juneyao Airlines, a Chinese regional airline and Star Alliance Connecting Partner, operates domestic and international flights from its hubs at Shanghai Hongqiao (SHA) and Pudong (PVG) airports. Its missed flight policy is governed by its General Conditions of Carriage, fare rules, ticket type, EU/UK Regulation 261/2004 for flights to/from the EU/UK, U.S. DOT regulations for flights to/from the U.S., and China’s Civil Aviation Administration (CAAC) regulations. This policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances.

Key Policy Details

• No-Show Policy: If you fail to check in by the deadline (45 minutes before departure for domestic flights, 120 minutes for international flights) or arrive at the boarding gate (typically 30 minutes before departure), you are considered a "no-show." For non-refundable tickets (e.g., Economy Standard), the ticket value is forfeited, and the entire itinerary, including return or connecting flights, is canceled as tickets must be used in sequence. A no-show fee (e.g., $50-$150 USD or CNY 350-1000, depending on fare type and route) may apply. Notify Juneyao Airlines before departure via the Manage Booking section, app, or airport counter to preserve ticket value as a credit (valid for 12 months). Unused taxes and fees are refundable, less an administrative fee (e.g., $20-$30 USD). Customer reviews note instances of being charged high fees or denied boarding despite payment confirmation, particularly for direct bookings.
• Non-Refundable Tickets: No cash refunds are provided for missed flights on non-refundable tickets (e.g., Economy Standard, Economy Saver). Rebooking is possible, subject to availability, change fees (e.g., $50-$200 USD or CNY 350-1400, depending on fare type, route, and timing), and fare differences. Changes must be made via the Manage Booking section, app, airport counters, or the original booking channel (e.g., Trip.com, Airpaz). If the same fare is unavailable, a higher fare applies with no refund for lower fares. Promotional fares may not allow changes.
• Refundable Tickets: Refundable tickets (e.g., Economy Flex, Business, First Class) can be refunded for the unused portion, less a service fee (e.g., $20-$50 USD), if requested within 12 months from issuance or 30 days after ticket validity expires. Refunds are processed as vouchers (valid for 12 months) or to the original payment method within 7-14 days for credit card payments or 20 days for other methods through the original purchase channel. Refunds may take longer (up to 6 months) for bookings through third-party platforms like Agoda or Trip.com.
• 24-Hour Cancellation Policy: For tickets purchased directly from Juneyao Airlines (ticket number starting with “628”), you can cancel within 24 hours of booking for a full refund if the flight is at least 7 days away. This applies to all fare types and must be requested via the Manage Booking section or app. Tickets purchased through travel agencies may not qualify, and refund processing can be delayed due to coordination with the agency.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Juneyao Airlines-operated flight within the same booking (ticket number starting with “628”), the airline will rebook you on the next available flight (including partner airlines like ANA or Air China) at no cost. If the delay exceeds 3 hours at your final destination and is within Juneyao’s control (e.g., technical issues), you may be eligible for compensation: €250 for flights up to 1500 km, €400 for 1500-3500 km, or €600 for over 3500 km under EU/UK 261, or up to $650 USD under U.S. DOT rules. For delays of 2+ hours (short-haul), 3+ hours (medium-haul), or 4+ hours (long-haul), meals, refreshments, and communication access are provided; for overnight delays, hotel accommodation and transportation are offered, subject to availability. Retain receipts for reimbursement. Customer reviews report poor communication during delays, with stranded passengers often not fast-tracked to connecting gates.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). Juneyao Airlines will assist with rebooking or refunding unused taxes and fees, less an administrative fee. Passengers are responsible for additional expenses (e.g., accommodation, transport). Travel insurance is recommended for coverage.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, Juneyao Airlines will seek volunteers first. If involuntarily denied boarding, you will be rebooked on the next available flight (including partner airlines) and may receive compensation (€250-€600 under EU/UK 261 or $200-$650 USD under U.S. DOT rules, depending on delay duration). Volunteers receive agreed-upon compensation, typically a travel voucher. Meals or refreshments are provided while waiting. Customer reviews report instances of denied boarding due to payment disputes, particularly for direct bookings.
• Special Circumstances: For missed flights due to serious illness or death of a close family member, Juneyao Airlines may waive fees or offer refunds with valid documentation (e.g., medical certificate, death certificate) submitted via the Customer Care form. Approval is reviewed case-by-case. Documentation must be submitted promptly, as delays may result in denied claims.

Steps to Take if You Miss Your Flight

• Contact Juneyao Airlines immediately via the Manage Booking section, mobile app, or airport counter before departure to cancel or reschedule to avoid no-show fees and preserve ticket value as a credit (valid for 12 months). Provide your booking reference (e.g., six-letter code like ABC123).
• Explain the reason for missing the flight to determine eligibility for rebooking, refunds, or fee waivers. For special circumstances, submit documentation via the Customer Care form.
• Check your ticket’s fare rules in the Manage Booking section to understand applicable fees, restrictions, or refund eligibility. Changes can be made up to 24 hours before departure; after departure, only refunds for eligible tickets are possible.
• Submit compensation or refund claims via the Customer Care form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates). Refunds take 7-14 days for credit card payments or up to 6 months for third-party bookings; claims are acknowledged within 30 days.
• Keep all documentation for claims or expense reimbursements. Report baggage issues within 7 days for damage or 21 days for delays.
• Check travel insurance policies for coverage of missed flights due to valid reasons (e.g., illness, accidents). Request an Insurance Verification Form via Customer Care for insurance claims.
• For EU/UK 261 claims, submit directly to Juneyao Airlines to avoid third-party fees. If unresolved, escalate to the relevant national authority (e.g., China’s CAAC, UK CAA, or Italy’s ENAC). Claims can be filed up to 6 years after the flight (2 years in China).

Additional Information

If Juneyao Airlines cancels or delays your flight by 3+ hours or cancels with less than 14 days’ notice, you may choose a refund, rebooking, or compensation, depending on the circumstances. For cancellations within Juneyao’s control, you may receive a full refund (including fees for baggage, seats, or meals) or rebooking on the next available flight, potentially with partner airlines. Compensation for EU/UK flights (€250-€600) can be filed up to 6 years after the flight (2 years in China). For delays over 3 hours, meals or vouchers are provided; for overnight delays, accommodation and transfers are offered if away from your home airport, subject to availability. Retain all receipts for expenses and submit claims within 21 days for delays or 7 days for baggage issues. Customer reviews report challenges with refund processing and communication, with some passengers stranded due to inadequate delay management. For unresolved claims, escalate to China’s CAAC, the UK CAA, or other relevant authorities. Comprehensive travel insurance is recommended. For more details, review Juneyao Airlines’ General Conditions of Carriage or Customer Service section.