Overview
Juneyao Airlines has a restrictive name change policy, generally prohibiting full name changes to transfer tickets to another person. Minor corrections for spelling errors or legal name changes are permitted under specific conditions, but the process can be complex, especially for international flights or codeshare agreements. The name on the ticket must match the passenger’s passport to avoid boarding issues, particularly in China.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections for typographical errors, such as a few characters in the first or last name, are allowed, typically requiring customer service intervention.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are permitted with valid documentation, such as a marriage certificate or court order.
- Middle Names: Omitting or adding a middle name may cause issues, as Juneyao’s system often requires given names to match the passport exactly, including middle names. Corrections may be needed to align with travel documents.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Codeshare Flights: For codeshare or interline flights (e.g., with partners like ANA or Finnair), name corrections may be restricted or require coordination with the operating carrier.
Process for Name Corrections
Name corrections must be handled through specific channels, as online changes are not typically available:
- Customer Support: Contact Juneyao Airlines’ Customer Care Center via phone or email with booking details, passport information, and supporting documents. Response times may vary, and changes are not guaranteed.
- Airport Counter: Visit a Juneyao Airlines ticket counter at the airport with valid ID and documentation. Minor corrections may be processed at check-in, but significant changes may not be possible.
- Third-Party Bookings: For tickets booked through travel agencies or platforms like Trip.com, changes must be requested through the original booking channel, which may add complexity.
Fees and Conditions
- Minor corrections may incur a fee, depending on the fare type, route, and timing of the request. Fees are not consistently specified and may vary by case.
- Significant changes, such as legal name updates, often require cancellation and rebooking, incurring cancellation fees and fare differences if the new fare is higher.
- Corrections are not permitted after check-in or for partially used tickets.
- For codeshare or interline flights, additional restrictions or fees may apply, and changes may need approval from the operating airline.
- Promotional or discounted fares may have stricter rules, often requiring full rebooking for any changes.
Important Notes
- Passengers must provide valid identification, such as a passport, and legal documents for corrections, especially for legal name changes.
- The name on the ticket must match the passport exactly, including given names and middle names, to avoid boarding or immigration issues, particularly for international flights to or from China.
- Requests should be made well in advance due to potential delays in processing and limited customer service responsiveness.
- For third-party bookings, coordination with the agency is critical, as Juneyao may not process changes directly.
- Check fare rules and contact Juneyao Airlines’ Customer Care Center or the official website for the latest policy details, as policies may change.
