Overview
KLM Airlines allows minor name corrections on tickets to fix typographical errors or update names due to legal reasons, ensuring the name matches the passenger’s government-issued identification. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, depending on the ticket type and booking channel.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three or four characters in the first, middle, or last name are permitted to fix typos, free of charge if requested in advance for bookings made directly with KLM, Air France, or Delta Air Lines.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are allowed with supporting documentation, such as a marriage certificate, divorce decree, or court order.
- Middle Names: Adding or correcting a middle name to match the passport is allowed, though fees may apply if requested at the airport.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Group Bookings: For group bookings of ten or more passengers, name changes are free before tickets are issued, typically a month before departure.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the My Trip section on the KLM website or mobile app. Enter the booking reference and last name, select the booking, and follow prompts to correct the name. This is available for bookings made directly with KLM, Air France, or Delta Air Lines.
- Customer Support: Contact KLM’s Customer Contact Centre via phone or email with booking details and supporting documents. For legal name changes or bookings with partner airlines, this is often required.
- Airport Counter: Visit a KLM service desk or self-service kiosk at the airport with valid ID and documentation. Corrections requested on the day of departure may incur a fee.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may incur a higher fee, especially on the day of departure.
Fees and Conditions
- Minor corrections of up to three or four characters are free if requested in advance for bookings made directly with KLM, Air France, or Delta Air Lines, and if the flight is operated by these airlines.
- For partner airline flights, corrections must be requested at least a few days before departure and may incur fees, depending on the operating carrier’s policy.
- Corrections at the airport incur a fee, typically a small amount, while third-party booking corrections on the day of departure may cost more.
- Corrections are not permitted after check-in or for partially used tickets.
- For Flying Blue reward tickets, contact Flying Blue customer service to process name corrections.
Important Notes
- Passengers must provide valid identification (e.g., passport) and legal documents for corrections, particularly for legal name changes.
- The name on the ticket must match the passport or ID exactly to avoid boarding or immigration issues, especially for international flights.
- Requests should be made as early as possible, ideally at least a few days before departure, to avoid fees and ensure processing.
- For third-party bookings, coordination with the agency is critical, as KLM may not process changes directly, and additional fees may apply.
- Check fare rules and contact KLM’s Customer Contact Centre or visit the official website for the latest policy details and fee information.
