Kulula Airlines Baggage Policy

Note: Kulula Airlines ceased operations in June 2022. This policy reflects historical data and is provided for reference only.

All Passengers: One carry-on bag, max 7 kg (15 lbs), dimensions up to 56 x 36 x 23 cm (22 x 14 x 9 in, including handles and wheels), plus one small personal item (e.g., slimline laptop bag, handbag) designed to fit under the seat.
Infants (under 2 years): Same allowance as adults (7 kg carry-on plus personal item), plus one collapsible stroller and car seat free.
Liquids, Aerosols, Gels (LAGs): Containers up to 100 ml in a 1-liter transparent, resealable plastic bag (total volume ≤ 1 liter).
Notes: Strict enforcement at Johannesburg (JNB) and Cape Town (CPT). Oversized/overweight carry-on sent to check-in for an extra bag fee (~R410/~$25 USD at airport). Slimline laptop bags must be designed for laptop and charger only, not clothing/documents.

Max Limits: Each bag up to 20 kg (44 lbs), max 158 cm (62 in, length + width + height). Bags 20–32 kg incur a heavy bag fee; over 32 kg or 75 x 43 x 90 cm shipped as cargo.
Domestic Flights (South Africa):
- Fly Light Fare: No free checked baggage.
- Pack & Go Fare: 1 piece, 20 kg.
- Fully Loaded Fare: 2 pieces, 20 kg each.
International Flights (e.g., Nairobi via Kenya Airways codeshare): Typically 1 piece, 20 kg, but check partner airline policy (e.g., Kenya Airways allows 23 kg).
Children (2+ years): Same allowance as adults.
Infants (under 2 years): 10 kg checked baggage plus one collapsible stroller and car seat free. Infant fare ~R130 (~$8 USD) per trip.
Pooling: Not allowed; each passenger’s bag must not exceed 20 kg, even if shared (e.g., a family of 4 cannot check 2 bags of 30 kg each instead of 4 bags of 20 kg).
Notes: Kulula Credit Card holders received +5 kg free checked baggage. Check-in at least 30 min (domestic) or 40 min (international) before departure.

Extra Bag (up to 20 kg): ~R330 (~$20 USD) online if purchased >2 hours before departure, ~R410 (~$25 USD) at airport.
Heavy Bag (20–32 kg): ~R330 (~$20 USD) per bag at airport.
Oversized (over 158 cm): Shipped as cargo, not accepted as checked baggage.
Prepaid Baggage: 20% discount if purchased online >24 hours before departure. Non-refundable after check-in.

Sports Equipment (e.g., bicycles, golf clubs): Counts toward 20 kg allowance or requires extra bag purchase (~R245–$350/~$15–$21 USD, e.g., R350 for Cape Town Cycle Tour bikes). Max 190 x 75 x 65 cm. Must be packed in protective containers.
Musical Instruments: Within carry-on limits (7 kg, 56 x 36 x 23 cm) or checked as extra bag (~R330–$410). Over 20 kg incurs heavy bag fee (~R330).
Pets: Domestic dogs/cats via BidAir Cargo, not at check-in counters. Fees ~R500–$1000 (~$30–$60 USD) >48 hours before departure. Assistance dogs free with notice.
Wheelchairs/Mobility Devices: Free, no weight limit, for elderly or reduced-mobility passengers; can split 20 kg into two bags. Advance notice required.
Strollers/Car Seats: Free for infants, not counted in allowance.
Notes: Label fragile items at check-in for careful handling. No liability for scratches/scuffs unless due to negligence.

Checked Baggage: Explosives, flammable liquids/gases, corrosives, radioactive materials, poisons, infectious substances. Toy guns allowed with physical search.
Carry-On Baggage: Firearms, sharp objects (e.g., knives, scissors), liquids over 100 ml, tools, weapons (including toy guns). Lithium-ion batteries (100–160 Wh) limited to two, packed in carry-on with insulated packaging.
Notes: Marijuana illegal in all baggage. Sporting crossbows (unstrung) allowed in checked baggage. Check destination rules (e.g., South Africa, Nairobi).

Reporting: File Property Irregularity Report (PIR) within 7 days (damage/loss) or 21 days (delay) at airport.
Liability: Max 1,288 Special Drawing Rights (~$1,800 USD) unless higher value declared. No liability for scratches, scuffs, or fragile/perishable items unless due to negligence.
Notes: Label bags with name/address. Delayed bags delivered to local address. Retain receipts for claims.