Overview
Kuwait Airways allows minor name corrections on tickets to fix spelling errors or update names due to legal reasons, ensuring the name matches the passenger’s government-issued identification. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, and only one correction per ticket is allowed.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first, middle, or last name are allowed to fix typographical errors, typically free if requested shortly after booking.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are permitted with supporting documentation, such as a marriage certificate, divorce decree, or court order.
- Middle Names: Adding or correcting a middle name to match the passport is allowed, though fees may apply depending on timing and fare rules.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Single Correction: Only one name correction is permitted per ticket, so passengers must ensure accuracy during the process.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the Manage Booking section on the Kuwait Airways website or mobile app. Enter the booking reference and last name, select the booking, and follow prompts to correct the name. Submit required documentation for legal changes.
- Customer Support: Contact Kuwait Airways’ Customer Service via phone or email, providing booking details and supporting documents. This is required for legal name changes or complex corrections.
- Airport Counter: Visit a Kuwait Airways ticket counter at the airport with valid ID and documentation. Corrections may be processed before check-in, subject to time constraints.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional steps or fees.
Fees and Conditions
- Minor corrections of up to three characters are often free if requested shortly after booking, but fees may apply depending on fare type and timing.
- Legal name changes or corrections beyond three characters may incur a fee, which varies by fare type, route, and booking channel. Fees may range from a moderate to a higher amount, plus any fare differences if the ticket is reissued.
- Corrections are not permitted after check-in or for partially used tickets.
- Fees may be higher for changes made through customer service or at the airport compared to online requests.
- For codeshare or interline flights, the operating carrier’s policy may apply, and coordination with the booking agency is required.
Important Notes
- Passengers must provide valid identification (e.g., passport) and legal documents for corrections, particularly for legal name changes.
- The name on the ticket must match the passport exactly to avoid boarding or immigration issues, especially for international flights.
- Requests should be made as early as possible to allow processing and avoid complications at check-in.
- For third-party bookings, coordination with the agency is critical, as Kuwait Airways may not process changes directly.
- Check fare rules and contact Kuwait Airways’ customer service or visit the official website for the latest policy details and fee information.
