LATAM Airlines’ cancellation policy provides flexibility based on fare type, purchase timing, and regional regulations. Below is a concise overview based on available information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking for a full refund without fees, provided the flight departs at least 7 days later (168 hours). This applies to all fare types (including promotional) booked directly through LATAM’s website (www.latamairlines.com), app, or Contact Center, per U.S. Department of Transportation rules for U.S.-touching flights. Refunds are processed within 7–10 business days to the original payment method.
General Cancellation Rules:
- Refundable Fares (e.g., Flex, Top): Can be canceled with minimal or no fees, depending on fare conditions. Full refunds are issued to the original payment method or LATAM Wallet for future use.
- Non-Refundable Fares (e.g., Promo, Basic): Cancellations after the 24-hour window are non-refundable, but passengers can request a refund of boarding fees or taxes through “My Trips” if the journey hasn’t started. Some fares may allow travel vouchers, valid for 12 months.
Cancellation Fees:
- Vary by ticket type, route, and timing. For example, cancellations to/from South Korea 91+ days before departure incur no fees; within 90–31 days, 15% of the fare; within 30 days, 29% of the fare.
- Fees are calculated as a percentage of the fare plus surcharges, depending on the destination and class.
- No fees apply if canceled within 24 hours or due to emergencies with legal documentation (e.g., medical certificates, death certificates).
Service fees for tickets purchased at LATAM Travel offices or Contact Center are non-refundable.
Cancellations must be made before departure; no-shows void refund eligibility.
Country-Specific Right of Withdrawal:
- Brazil: Full refund if canceled within 24 hours of purchase and at least 7 days before departure, for tickets bought through any channel. Non-promotional fares canceled 72+ hours before departure may incur a 10% fare retention.
- Colombia: Full refund if requested within 48 hours of purchase and at least 8 days before departure for domestic/international tickets bought via LATAM channels.
- Uruguay: Refund within 5 business days of purchase via LATAM’s website, app, or Contact Center.
- Peru: Refund within 10 calendar days of purchase or before the first flight, whichever comes first, if fare conditions allow.
How to Cancel:
- Phone: Contact LATAM’s Contact Center (e.g., +1-877-240-6770). Have your order number ready.
- In-Person: Visit LATAM Airlines sales offices or airport counters.
- Travel Agency Bookings: Contact the agency directly (e.g., Despegar for packages), as LATAM cannot process third-party cancellations. Agency fees may apply.
- LATAM Pass Miles: Refunds for award tickets are credited to the LATAM Pass account and LATAM Wallet.
Special Cases:
- Emergencies: No service fee for cancellations due to documented emergencies (e.g., illness, death). Contact the Contact Center with supporting documents.
- Fraud/Unauthorized Purchases (Colombia): Full refund if reported via the Contact Center.
- Non-Used Tickets: Boarding fee refunds are available if requested through “My Trips.”
- Travel Packages: Contact LATAM Travel or partners (e.g., Despegar) for cancellation options.
Additional Notes:
- Refunds take 7–10 business days, depending on payment method and country. If the original method isn’t available, funds are credited to LATAM Wallet.
- Changes incur no fees for Flex fares; other fares may face fees plus fare differences. Name changes are not allowed.
- Always check fare conditions in your purchase confirmation email.
