Overview
Lion Air, an Indonesian low-cost carrier, allows minor name corrections on tickets to fix spelling errors or update gender titles, ensuring the name matches the passenger’s government-issued identification. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, and must be requested well in advance of the flight.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first, middle, or last name are permitted free of charge, provided the pronunciation remains unchanged and matches the passenger’s identity document (e.g., passport, KTP, or driver’s license). Example: correcting "Lani" to "Lanny".
- Gender/Title Corrections: Changes to gender or title (e.g., Mr. to Ms.) are allowed free of charge, provided they align with the passenger’s identification.
- Corrections Beyond Three Characters: Changes involving more than three characters, while maintaining the same pronunciation, are permitted but incur an administration fee based on the currency of the ticket payment.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Legal Name Changes: Limited information is available, but legal name changes (e.g., due to marriage or divorce) may be allowed with supporting documentation, such as a marriage certificate or court order, subject to fees.
Process for Name Corrections
Name corrections must be requested through specific channels, as online changes are limited:
- Customer Support: Contact Lion Air’s Customer Care Center via phone or email ([email protected]) with booking details (PNR, first name, last name, flight number, and date) and supporting documents, such as a passport or KTP.
- Airport Counter: Corrections at the airport are not permitted; requests must be made at least one day before the flight.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional fees or restrictions.
Fees and Conditions
- Corrections of up to three characters with unchanged pronunciation are free if requested at least one day before departure.
- Corrections involving more than three characters incur an administration fee, which varies by the currency used for ticket payment (e.g., IDR, USD, SGD, MYR).
- Gender or title corrections are free of charge.
- Corrections must be requested at least one day before departure and are not allowed at the airport or after check-in.
- Only one correction per ticket is permitted, and corrections are not allowed for partially used tickets or after the flight has departed.
- For codeshare or interline flights, the operating carrier’s policy may apply, requiring coordination with the booking agency.
Important Notes
- Passengers must provide valid identification (e.g., passport for international flights, KTP or driver’s license for domestic flights) to support corrections. The name on the ticket must match the ID exactly to avoid boarding issues.
- Requests must be made at least one day before departure, as corrections are not possible at the airport or after check-in.
- For third-party bookings, coordination with the agency is critical, as Lion Air may not process changes directly.
- Passengers should verify all booking details immediately after reservation to avoid complications, as the record in Lion Air’s reservation system prevails over the e-ticket itinerary.
- Contact Lion Air’s Customer Care Center or check the official website for the latest policy details and fee information, as policies may vary.
