Overview
LOT Polish Airlines allows minor name corrections on tickets to fix spelling errors or update names due to legal reasons, ensuring the name matches the passenger’s government-issued identification. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, with only one correction per ticket allowed.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three letters in the first or last name are allowed if the mistake does not change the name’s meaning or pronunciation (e.g., Sabanowic to Szabanowicz). These are often free if requested within a short period after booking.
- Legal Name Changes: Changes due to marriage, divorce, adoption, or gender change are permitted with supporting documentation, such as a marriage certificate, divorce decree, or court order.
- Name Order or Titles: Swapping first and last names (e.g., Jan/Kowalski to Kowalski/Jan) or correcting titles (e.g., Mr. to Ms.) is allowed, typically free.
- Diminutives or Shortened Names: Corrections from diminutives (e.g., Julka to Julia) or system-cut names (e.g., Nieczypor to Nieczyporowski) are permitted to match the ID.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Middle Names: Missing middle names on tickets are generally acceptable if the first and last names match the ID, but adding a middle name may require a fee.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the Manage Booking section on the LOT Polish Airlines website. Enter the booking reference and last name, select the booking, and edit passenger details to correct minor typos. Submit required documentation for legal changes.
- Customer Support: Contact LOT’s Contact Center via phone or email with booking details and supporting documents. This is required for legal name changes or corrections exceeding three letters.
- Airport Counter: Corrections at the airport are generally not permitted and may incur delays or higher fees. Requests must be made in advance through the Contact Center.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional fees.
Fees and Conditions
- Minor corrections of up to three letters are free if requested within a one-day period after booking and if the ticket was purchased at least seven days before departure.
- Corrections after the one-day period or for changes exceeding three letters incur a fee, typically varying based on the ticket type, route, and timing.
- Legal name changes may require ticket reissuance, incurring a fee and any fare difference if the new fare is higher.
- Corrections are not permitted after check-in, for partially used tickets, or alongside changes to date of birth or gender. Only one correction per ticket is allowed.
- For codeshare or interline flights, the operating carrier’s policy may apply, and coordination with the booking agency is required.
Important Notes
- Passengers must provide valid identification (e.g., passport) and legal documents for corrections, especially for legal name changes.
- The name on the ticket must match the government-issued ID exactly to avoid boarding or immigration issues, though middle name discrepancies may be overlooked if first and last names match.
- Requests should be made well in advance, ideally within a one-day period for free corrections, to ensure processing and avoid complications at check-in.
- For third-party bookings, coordination with the agency is critical, as LOT may not process changes directly.
- Check fare rules and contact LOT’s Contact Center or visit the official website for the latest policy details and fee information.
