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About Malindo Air

A Quick Overview of Malindo Air

Batik Air Malaysia, formerly known as Malindo Air, is a Malaysian full-service airline and a subsidiary of Indonesia’s Lion Air Group, headquartered in Ara Damansara, Petaling Jaya, Selangor. Established in 2012 and commencing operations on March 22, 2013, as Malindo Air, it rebranded to Batik Air Malaysia on April 28, 2022, aligning with Lion Air Group’s strategy to unify its full-service carriers under the Batik Air brand. Operating from its primary hub at Kuala Lumpur International Airport (KUL) and a secondary hub at Sultan Abdul Aziz Shah Airport (SZB), Batik Air Malaysia serves over 50 destinations across Malaysia, Asia, and Australia, including domestic routes to Penang, Kota Kinabalu, and Kuching, and international cities like Bangkok, Melbourne, and Tashkent. With a fleet of 32 aircraft, it carried approximately 7 million passengers in 2023. Known for its hybrid model blending low-cost fares with premium services, the airline emphasizes Malaysian culture, but customer reviews highlight challenges with delays, refunds, and service consistency.

History and Evolution

Malindo Air launched on March 22, 2013, with a Boeing 737-900ER flight from Kuala Lumpur to Kota Kinabalu, offering a hybrid model combining low-cost fares with premium services like Business Class and in-flight entertainment. Its first international route, Dhaka, began on August 28, 2013. By 2015, Malindo served 19 international destinations, growing its fleet with Boeing 737-900ERs and ATR 72-600s. The airline earned awards like CAPA’s 2016 Asia Pacific Regional Airline of the Year. A 2019 data breach exposed 35 million passenger records, prompting a privacy overhaul. The 2020 COVID-19 pandemic halved traffic, leading to flight suspensions. On April 28, 2022, Malindo rebranded to Batik Air Malaysia, introducing Boeing 737 MAX 8s and launching routes like Kuala Lumpur–Melbourne (December 2023) and Kuala Lumpur–Tokyo Narita (December 2024). The rebranding unified operations with Batik Air Indonesia, enhancing Lion Air Group’s regional presence.

Operations and Network

Batik Air Malaysia operates from KUL’s Main Terminal (check-in counters E9–E18) and SZB for regional flights. Its network spans over 50 destinations, including 14 domestic cities (e.g., Penang, Johor Bahru, Kuching) and international routes to Bangladesh (Dhaka, Chittagong), India (Delhi, Mumbai, Varanasi), Indonesia (Jakarta, Denpasar), Thailand (Bangkok, Phuket), Nepal (Kathmandu), Singapore, Australia (Melbourne, Sydney), and Uzbekistan (Tashkent). New 2024 routes include Kuala Lumpur–Dubai and Kuala Lumpur–Tokyo Narita. The airline operates 1,400 weekly flights, with codeshares alongside Turkish Airlines, Lion Air, Batik Air Indonesia, and interline partners like Qatar Airways and Etihad Airways. Cargo services, via Lion Parcel, support e-commerce logistics. On-time performance averages 80%, though delays are frequently reported.