Malindo Air now operates as Batik Air, and the cancellation policy reflects this rebranding. Below is a concise summary of the cancellation policy based on available information:
24-Hour Cancellation Policy: Tickets can be cancelled within 24 hours of booking for a full refund, provided the flight departs at least 7 days later (168 hours or more). This applies to all fare types, including non-refunded tickets, and aligns with regulations for flights booked in the U.S.
General Cancellation:
- Cancellations must be made at least 72 hours before departure to be eligible for a refund, except for promotional or Super Saver fares, which are non-refunded,.
- Cancellation fees vary by destination and fare type:
- Malaysia: 300–500 MYR per ticket (e.g., Business/Flexi/Value: 300 MYR; Shuttle: 150–300 MYR).
- Australia: 35–350 AUD per ticket.
- Bangladesh: 25–100 USD per ticket.
- Other countries (e.g., Cambodia, India, China, etc.) have specific fees; check the Batik Air Cancellation Fee page.
- No-Show passengers: For domestic flights, airport tax (e.g., RM 9 per segment) is forfeited, and a refund processing fee (e.g., RM 40 per passenger per segment) applies.
Airline-Initiated-Initiated Cancellations or Schedule Changes:
- If Batik Air cancels a flight or reschedules it by more than 2 hours later or 30 minutes earlier, passengers can request a full refund or rerouting to the same destination.
- Refunds are processed within 30 days of submission, but a processing fee may be charged.
Special Circumstances:
- Medical Grounds: Refunds require an official medical certificate stating inability to travel; approval is not guaranteed.
- Bereavement: Refunds may be granted with a death certificate and proof of relationship, subject to review.
- Travel Insurance: If purchased, attach the policy for potential free cancellations (must be booked 7 days before departure).
Non-Refundable Fares:
- Super Saver and promotional tickets are non-refunded.
- Ancillaries (e.g., extra baggage, meals) are non-refunded and non-transferable.
Refund Process:
- Refunds must be submitted online at Batik Air Refund Request within 90 days of the departure date, or the refund may be forfeited.
- Refunds are issued to the original payment method or as a travel voucher (valid for 13 months).
- For tickets booked via travel agents, contact the agent directly.
EU/UK Compensation: For flights departing from EU/UK airports, EC 261 may entitle passengers to up to €600 for cancellations or delays over 3 hours, unless due to extraordinary circumstances (e.g., weather).
Important:
- Always check fare rules at booking, as fees and conditions vary by ticket type and route.
- For third-party bookings, refer to the agent’s terms.
- Customer reviews highlight issues with refund delays (up to 6 months) and poor communication, so submit requests early and keep records,.
