Overview
Malindo Air, now rebranded as Batik Air Malaysia, allows minor name corrections on tickets to fix spelling errors or adjust name sequences, ensuring the name matches the passenger’s government-issued identification, such as a passport or ID. Full name changes to transfer tickets to another person are not permitted after ticket issuance, as tickets are non-transferable. Corrections are subject to specific conditions and fees, depending on the fare type and timing of the request.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first or last name are permitted if the pronunciation remains unchanged (e.g., Jonh to John or Ahmad Bin Ali to Ahmad bin Ali). These are typically free before ticket issuance or within a short period after booking.
- Name Sequence Adjustments: Corrections to swap first and last names or adjust name sequences (e.g., Yong Siew Choong to Siew Choong Yong) are allowed, often free if requested early, as long as the spelling matches the ID.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons may be permitted with supporting documentation, such as a marriage certificate or court order, but typically incur a fee.
- Non-Transferable Tickets: Tickets cannot be transferred to another person after issuance. If a different traveler is needed, the original ticket must be canceled (subject to fare rules) and a new one purchased.
- Group Bookings: For group bookings of more than seven passengers, up to two name changes are allowed without penalty if requested well in advance of departure. Additional changes incur fees, subject to fare rules.
- Single-Word Names: For passengers with single-word names (e.g., Iskandar), the same name should be entered in both first and last name fields during booking.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the Manage My Booking section on the Batik Air website. Enter the booking reference and last name, select the booking, and follow prompts to correct minor typos. System limitations may require contacting customer service for complex changes.
- Customer Support: Contact Batik Air’s Customer Care Center via phone or email with booking details (PNR, first name, last name) and supporting documents, such as a passport or ID, for verification.
- Airport Counter: Visit a Batik Air ticket counter at the airport with valid ID and documentation. Corrections may be processed before check-in, but fees may be higher, and last-minute requests risk rejection.
- Third-Party Bookings: For tickets booked through travel agencies or online platforms, changes must be requested through the original booking channel, which may involve additional fees or restrictions.
Fees and Conditions
- Minor corrections of up to three characters with unchanged pronunciation are free if requested before ticket issuance or within a short period after booking.
- Post-issuance corrections within three characters incur a fee, typically a modest amount plus taxes, depending on fare type and timing.
- Corrections exceeding three characters incur a higher fee, typically a larger amount, provided the passenger’s identity remains the same as verified by ID.
- For group bookings, additional name changes beyond the first two incur fees: a moderate amount for domestic flights and a higher amount for international flights, if requested well in advance. No name changes are allowed close to departure.
- Promotional fares (e.g., Super Saver) may have stricter rules, and corrections may not be permitted, requiring cancellation and rebooking.
- Corrections must be requested well in advance of departure, as changes are not allowed after check-in or for partially used tickets.
Important Notes
- Passengers must provide valid identification (e.g., passport for international flights, ID for domestic) to support corrections. The name on the ticket must match the ID exactly to avoid boarding or immigration issues.
- Requests should be made as early as possible, ideally before ticket issuance or within a short period after booking, to avoid fees and ensure processing.
- For third-party bookings, coordination with the agency is critical, as Batik Air may not process changes directly.
- Passengers should verify booking details immediately after reservation to avoid complications, especially for promotional fares with stricter rules.
- Contact Batik Air’s Customer Care Center or visit the official website for the latest policy details and fee information, as policies may change without notice.
