Neos Air Baggage Policy

Neos Air Baggage Policy Overview

Carry-On Baggage

• All Passengers: One carry-on bag, max 8 kg (17 lbs), dimensions up to 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 in, total 115 cm, including handles/wheels), plus one personal item (e.g., handbag, laptop bag, camera bag, small backpack) that must fit under the seat (approx. 40 x 30 x 20 cm, not strictly enforced).
• Infants (under 2 years, no seat): One carry-on bag within adult’s allowance (8 kg), plus one collapsible stroller, car seat, or carrycot free, max 5 kg (11 lbs) if carried in cabin.
• Liquids, Aerosols, Gels (LAGs): Containers up to 100 ml in a 1-liter transparent, resealable plastic bag (total volume ≤ 1 liter). Duty-free liquids in sealed security bags allowed with proof of purchase.
• Notes: Strict weight checks at Milan Malpensa (MXP), New York (JFK), and Verona (VRN); size checks less consistent. Oversized/overweight bags sent to hold with fees (~€50–€150/$55–$165 USD). Limited overhead space on Boeing 737s; early boarding advised.

Checked Baggage

• Max Limits: Each bag up to 23 kg (50 lbs) for Economy, 30 kg (66 lbs) for Premium Economy, max 158 cm (62 in, length + width + height). Bags over 23 kg (Economy) or 30 kg (Premium) or >158 cm (up to 292 cm/115 in) incur excess fees; over 32 kg or 292 cm sent via cargo.
• Short/Medium-Haul Flights (e.g., Europe, North Africa):
  • Economy Promo: No free checked baggage.
  • Economy Relax: 1 bag, max 15 kg (33 lbs).
  • Economy Freedom: 1 bag, max 20 kg (44 lbs).
  • Premium Economy: 1 bag, max 30 kg (66 lbs).
• Long-Haul Flights (e.g., USA, Caribbean, Asia):
  • Economy Light: No free checked baggage; 1st bag fee applies (~$50–$100 USD).
  • Economy Standard: 1 bag, max 23 kg (50 lbs).
  • Economy Freedom: 2 bags, each max 23 kg (50 lbs).
  • Premium Economy: 2 bags, each max 30 kg (66 lbs).
• Special Offer (e.g., Amritsar to Toronto, Apr 2–May 15, 2025): Students with valid passport/visa get 1 extra bag (23 kg) free, subject to availability.
• Children (2+ years): Same allowance as adults.
• Infants (under 2 years): 10 kg (22 lbs), max 115 cm (45 in), plus one stroller, car seat, or carrycot free.
• Notes: No pooling; each passenger’s baggage must meet individual limits. Routes to/from USA (e.g., JFK-MXP) may exclude free checked baggage on Light fares. Check ticket or baggage calculator. X posts report high excess fees and inconsistent staff enforcement at Bologna (BLQ).

Excess Baggage Fees (One-Way)

• Short/Medium-Haul Flights:
  • Overweight (per kg): ~€10 (~$11 USD).
  • Oversized (>158 cm, ≤292 cm): ~€100–€150 (~$110–$165 USD).
  • Long-Haul Flights (e.g., USA):
    • Economy Light 1st Bag (15 kg): ~$50–$70 USD online, ~$95–$105 USD at airport.
    • Economy Light 1st Bag (23 kg): ~$80–$100 USD online, ~$140–$160 USD at airport.
    • Extra Bag: ~$85–$95 USD.
    • Overweight (per kg): ~$50 USD flat fee.
    • Oversized (>158 cm, ≤292 cm): ~$100–$150 USD.
  • Prepaid Baggage: Up to 30% cheaper if purchased online >24h before departure. Non-refundable unless flight canceled.

  Special Baggage

  • Sports Equipment (e.g., skis, surfboards, bicycles, golf bags): Counts toward free allowance if ≤23 kg (Economy) or ≤30 kg (Premium) and ≤158 cm. Excess fees (~€50–€150/$55–$165 USD) apply if over allowance. Specifics:
    • Surfboards: Max 292 cm, handling fee ~€65 (~$71 USD).
    • Bicycles: Max 10 per flight, packed in approved bag, max 165 cm.
    • Golf/Ski Equipment: Within allowance; excess fees apply.
    Pre-book >24h via call center (+1-855-671-7161).
  • Musical Instruments: Within carry-on limits (≤8 kg, 55 x 40 x 20 cm) or checked (≤23 kg Economy, ≤30 kg Premium, ≤158 cm) with Limited Release Tag. Larger instruments require extra seat (same fare, max 75 kg) or cargo.
  • Pets: Small pets (≤8 kg with carrier, max 55 x 40 x 20 cm) in cabin for ~$70–$130 USD. Larger pets in cargo hold, fees ~$150–$400 USD based on size/route. Carrier counts as carry-on. Assistance dogs free with >48h notice, documentation.
  • Wheelchairs/Mobility Devices: Free, no weight limit, with >24h notice. Batteries in carry-on, terminals protected.
  • Strollers/Car Seats/Carrycots: Free for infants, not counted in allowance.
  • Notes: Pre-book special baggage. Limited liability for fragile items; insurance recommended. Clearly label baggage with name, address, phone number.

  Prohibited Items

  • Checked Baggage: Explosives, flammable liquids/gases, corrosives, e-cigarettes, lithium batteries >160 Wh, hoverboards, camping stoves.
  • Carry-On Baggage: Sharp objects, firearms, liquids >100 ml (except LAGs bag), stun devices, toy weapons. One lighter allowed in transparent bag or on person.
  • Notes: Firearms/ammunition (≤5 kg) allowed in checked baggage with permits, unloaded, in locked hard case, per IATA rules. Drones allowed in checked baggage (batteries ≤100 Wh in carry-on). Check destination restrictions (e.g., USA, Egypt).

  Lost, Damaged, or Delayed Baggage

  • Reporting: File Property Irregularity Report (PIR) immediately at airport or within 7 days (damage/loss) or 21 days (delay). Retain claim tags, receipts, photos.
  • Liability: Max 1,288 Special Drawing Rights (~$1,800 USD) unless higher value declared. No liability for fragile/perishable items.