Overview
Neos Air, an Italian leisure airline, allows minor name corrections on tickets to fix spelling errors or update names due to legal reasons, ensuring the name matches the passenger’s government-issued identification, such as a passport or ID card. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, depending on the fare type (Promo, Relax, Freedom, or Premium) and booking channel.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first or last name are permitted to fix typos, typically free if requested within a short period after booking for tickets purchased directly from Neos Air.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are allowed with supporting documentation, such as a marriage certificate, divorce decree, or court order, subject to fees.
- Name Order or Titles: Corrections to swap first and last names or update titles (e.g., Mr. to Ms.) are permitted, often free if requested early.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Group Bookings: For group bookings, name changes may be permitted before ticket issuance, typically a few weeks before departure, subject to fare rules and fees.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the My Trips section on the Neos Air website. Enter the booking reference and last name, select the booking, and follow prompts to correct minor typos. Documentation for legal changes must be submitted separately.
- Customer Support: Contact Neos Air’s Customer Service via phone or email with booking details and supporting documents. This is required for legal name changes or complex corrections.
- Airport Counter: Visit a Neos Air check-in counter at the airport with valid ID and documentation. Corrections may be processed before check-in, but fees may be higher, and availability is not guaranteed.
- Third-Party Bookings: For tickets booked through travel agencies or tour operators, changes must be requested through the original booking channel, which may involve additional fees.
Fees and Conditions
- Minor corrections of up to three characters are typically free if requested within a one-day period after booking for tickets purchased directly from Neos Air.
- Other corrections, including legal name changes, incur a fee, which varies by fare type (Promo, Relax, Freedom, or Premium), route, and timing. Fees may be higher for changes made at the airport or closer to departure.
- Corrections are not permitted after check-in, for partially used tickets, or within a few hours of departure.
- For codeshare or partner flights, the operating carrier’s policy may apply, requiring coordination with the booking agency.
- Freedom and Premium fare classes may offer more flexibility for corrections with lower or waived fees, depending on fare rules.
Important Notes
- Passengers must provide valid identification (e.g., passport for international flights, ID card for Schengen region) and legal documents for corrections, particularly for legal name changes.
- The name on the ticket must match the government-issued ID exactly to avoid boarding or immigration issues, especially for international flights.
- Requests should be made as early as possible, ideally within a one-day period for free corrections, to ensure processing and avoid higher fees.
- For third-party bookings, coordination with the agency or tour operator is critical, as Neos Air may not process changes directly.
- Contact Neos Air’s Customer Service or visit the official website for the latest policy details and fee information.
