Overview
Nordwind Airlines allows passengers to modify flight bookings, including changes to dates or times, subject to fare rules and availability. Changes must be made before check-in closes, typically a short time before departure, to avoid no-show penalties, which result in cancellation of the reservation and loss of ticket value. Fees and fare differences may apply based on fare type, route, and timing. Destination changes are not permitted; passengers must cancel and rebook for different routes.
Key Conditions
- Changes are permitted for tickets purchased through Nordwind Airlines’ website, mobile app, contact center, or authorized travel agents. Tickets booked through third parties must be changed via the original booking agent. For tickets purchased on the airline’s website, change requests can be sent to the designated email.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies.
- Changes must be made before check-in closes, with online check-in available from a couple of days to a few hours before departure.
- Name corrections for minor spelling errors in name, surname, or patronym, or due to a surname change, incur a fee. Corrections to passport details or date of birth are free. Full name changes or ticket transfers to another person are not permitted.
- Tickets are valid for one year from issuance for wholly unused tickets, unless otherwise specified in fare rules.
24-Hour Change Policy
Passengers can change their booking within one day of purchase without a change fee, provided the flight is at least a week away and was booked directly through Nordwind Airlines’ website, app, or contact center. This applies to most fare types, excluding promotional fares. Fare differences may apply if the new flight is more expensive.
Fare Type Policies
- Economy Promo: Changes are not permitted; tickets are non-refundable.
- Economy Standard: Changes incur a fee, with fare differences if the new flight is more expensive. Non-refundable.
- Economy Flex: No change fees, but fare differences apply if the new flight is more expensive. Refundable under certain conditions.
- Comfort Class: No change fees, but fare differences apply. Refundable under certain conditions. Includes enhanced amenities like spacious seating.
- Business Class: No change fees, but fare differences apply. Refundable under certain conditions. Includes benefits like priority boarding and gourmet dining.
Change Fees
- Fees for Economy Standard fares vary by route and timing, with higher fees closer to departure.
- Fare differences are charged if the new flight is more expensive; no refund or credit is issued if the new fare is lower.
- Economy Flex, Comfort Class, and Business Class fares have no change fees, but fare differences apply.
- Name corrections or surname changes incur a fee, while updates to passport details or date of birth are free.
- Service fees may apply for changes made via contact center or airport counters, charged per passenger per transaction.
- Changes due to exceptional circumstances, such as illness or death of a passenger or family member, may have fees waived with supporting medical documentation, provided the airline is notified before check-in closes.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Visit the “My Trips” section on the Nordwind Airlines website or app, enter the booking reference and last name, select new flight details, and pay any fees or fare differences. Changes must be made before check-in closes.
- Customer Service: Contact the Nordwind Airlines contact center via email or phone for assistance, especially for same-day changes or complex itineraries. A service fee may apply. For tickets purchased on the airline’s website, requests can be sent to the designated email.
- In-Person: Visit a Nordwind Airlines ticket counter at the airport to process changes, subject to availability and fees. Check-in counters open a few hours before departure for international flights and a shorter period for domestic flights.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees. For charter flights, contact the tour operator or agent.
Flight Disruptions
- For cancellations, delays, or schedule changes due to the airline’s fault, passengers can rebook on the next available flight without fees or fare differences, or request a refund or voucher valid for one year. Notifications are sent via email or SMS if contact details are provided.
- Compensation may be provided under EU regulations for flights within or departing from the EU, unless disruptions are due to extraordinary circumstances like weather or air traffic control issues. Passengers are entitled to care, such as meals, drinks, or accommodation, for significant delays.
- Involuntary refunds are available for disruptions like flight cancellations, rerouting, or failure to provide services as per the ticket class, provided the airline is notified before check-in closes.
Additional Notes
- Passengers should review fare rules in the “My Trips” section or booking confirmation to understand change restrictions and costs.
- Changes to bookings with additional services (e.g., baggage, seats, meals) may require re-selection, as services may not transfer to the new flight.
- Travel vouchers issued for changes are valid for one year, non-transferable, and applicable only to Nordwind Airlines flights.
- Online check-in, available from a couple of days to a few hours before departure, may restrict changes once completed.
- Nordwind Club members receive benefits like free seat selection and bonus miles, which may apply to changes made via the mobile app.
