Overview
Nordwind Airlines, a Russian leisure airline, allows corrections to passenger data, including minor name corrections and updates due to legal reasons, to ensure the name matches the passenger’s government-issued identification, such as a passport or general passport (for Russian citizens). Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections can be made any time prior to departure, subject to specific conditions and fees.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of errors in a passenger’s name, surname, or patronym are permitted, typically involving a few characters, with a fee charged.
- Legal Name Changes: Corrections due to a change of surname (e.g., due to marriage or divorce) are allowed with supporting documentation, such as a marriage certificate or court order, with a fee charged.
- Passport Details: Updates to passport details or entering details of another document are permitted free of charge.
- Date of Birth: Corrections to the date of birth are allowed free of charge, provided they align with the passenger’s identification.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online for Scheduled Flights: For tickets purchased directly from the Nordwind Airlines website, send a request to the airline’s designated email with booking details and supporting documents.
- Customer Support: Contact Nordwind Airlines’ Contact Centre via phone or email with booking details and supporting documents for verification. This is required for most corrections, especially for legal name changes.
- Third-Party Bookings: For tickets booked through travel agencies or tour operators, changes must be requested through the original booking channel, which may involve additional fees.
- Charter Flights: For charter flight tickets, apply to the tour agent or tour operator. If the ticket was purchased separately from a tour package, contact the organization where the ticket was bought.
- Airport Counter: Corrections at the airport are generally not permitted; requests must be made in advance through the appropriate channel.
Fees and Conditions
- Corrections to name, surname, or patronym incur a fee, which varies by fare type, route, and timing of the request.
- Corrections to passport details or date of birth are free of charge.
- Changes must be requested prior to departure, at least a short period before check-in closes, typically less than an hour before the flight.
- Corrections are not permitted after check-in or for partially used tickets.
- For codeshare or partner flights (e.g., Pegas Fly), the operating carrier’s policy may apply, requiring coordination with the booking agency.
Important Notes
- Passengers must provide valid identification (e.g., international passport in Latin or general passport in Cyrillic for Russian citizens) to support corrections. The name on the ticket must match the ID exactly to avoid boarding issues.
- Requests should be made as early as possible to ensure processing, as last-minute changes may not be accommodated.
- For third-party or charter bookings, coordination with the agency or tour operator is critical, as Nordwind may not process changes directly.
- Passengers should verify booking details immediately after reservation to avoid complications, especially for international flights requiring precise passport data.
- Contact Nordwind Airlines’ Contact Centre or visit the official website for the latest policy details and fee information.
