Overview
Norwegian Air, a low-cost carrier based in Norway, allows both minor name corrections and full name changes to transfer tickets to another person, unlike many airlines that restrict changes to corrections only. These changes are subject to fees, fare differences, and specific conditions, depending on the ticket type (LowFare, LowFare+, Premium, Flex, or PremiumFlex). Changes must be made before check-in, and the policy applies to flights operated by Norwegian Air and its subsidiaries.
Eligibility for Name Changes
- Minor Spelling Errors: Corrections of up to three characters in the first or last name are permitted free of charge to fix typos, provided the change is for the same person and supported by valid identification.
- Larger Spelling Corrections: Corrections beyond three characters are free if proven to be for the same person with supporting documents (e.g., passport).
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons (e.g., adding or removing a surname) are free with supporting documentation, such as a marriage certificate or court order, though a name change fee may apply initially, with a refund available upon verification.
- Full Name Changes: Transferring a ticket to another person is permitted for a fee, applicable to all flights in the booking (both outbound and inbound), and can be done up to a short time before departure.
- Flex and PremiumFlex Tickets: Name changes for these ticket types are free, though fare differences may apply if the new fare is higher.
- Non-Transferable Restrictions: Name changes are not allowed after check-in or for partially used tickets (e.g., after the outbound flight has been flown).
Process for Name Changes
Name changes can be requested through the following methods:
- Online: Visit the Manage Booking or My Travels section on the Norwegian Air website. Log in with your profile or enter the booking reference and last name, select the booking, and follow prompts to correct or change the name. A verification code may be sent to the registered mobile phone for security.
- Customer Support: Contact Norwegian’s Contact Centre via phone or email with booking details and supporting documents for legal name changes or complex requests. A service fee applies for changes made through this channel.
- Airport Counter: Visit a Norwegian ticket counter at the airport with valid ID and documentation. A higher service fee applies, and changes must be made before check-in closes.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional fees.
Fees and Conditions
- Minor corrections of up to three characters or larger corrections for the same person with supporting documents are free.
- Full name changes for LowFare, LowFare+, and Premium tickets incur a fee, typically a moderate amount for short-haul flights and a higher amount for long-haul flights, plus any fare difference if the new fare is higher.
- Flex and PremiumFlex tickets are exempt from name change fees, but fare differences may apply.
- A service fee is charged for changes made via phone or at the airport, typically a small amount per person, each way.
- Changes must be made before check-in, typically a short time before departure, and apply to all flights in the booking.
- For legal name changes, passengers may pay the fee upfront and request a refund by contacting Norwegian with supporting documents.
- For codeshare or partner flights, the operating carrier’s policy may apply, requiring coordination with the booking agency.
Important Notes
- Passengers must provide valid identification (e.g., passport, driver’s license, or national ID card) to support corrections or changes, ensuring the name matches the ID exactly to avoid boarding issues.
- Requests should be made as early as possible to avoid higher fees and ensure processing, as last-minute changes at the airport may be costlier.
- For third-party bookings, coordination with the agency is critical, as Norwegian may not process changes directly.
- Name changes apply to all flights in the booking (outbound and inbound) and cannot be made for individual segments.
- Contact Norwegian’s Contact Centre or visit the official website for the latest policy details and fee information, as policies may change.
