Oman Air, the national carrier of Oman, has a flexible cancellation policy that varies by fare type, booking method, and applicable regulations. Below is a concise overview based on the latest available information:
24-Hour Cancellation Policy:
- You can cancel any flight booked directly through Oman Air’s website, app, or ticket office within 24 hours of booking for a full refund, provided the flight departs at least 7 days later (168 hours or more). This applies to all fare types, including non-refundable tickets, and aligns with U.S. DOT regulations for U.S.-related bookings.
- The refund is credited to the original payment method within 48 hours for direct bookings, though processing may take longer for third-party bookings.
General Cancellation Rules:
- Non-Refundable Tickets: Most economy fares (e.g., Economy Lite, Saver) are non-refundable after the 24-hour window. Cancellations incur fees (e.g., USD 60 for Economy, USD 80 for Business Class, varying by destination and timing). Only taxes/fees may be refunded after deductions.
- Refundable Tickets: Flexible fares (e.g., Economy Flex, Business Flex) allow cancellations with minimal or no fees before departure, subject to fare rules. Check “Fare Conditions” at booking.
- Cancellation Deadline: Cancellations are permitted up to 3 hours before departure for eligible tickets.
- No-Show: If you miss your flight without notifying Oman Air, the ticket is considered a no-show, and no refund is issued.
- Group/Travel Voucher Tickets: The 24-hour cancellation policy does not apply to group fares or tickets purchased with travel credits.
Special Circumstances:
- Medical Emergencies or Bereavement: Full refunds may be granted for medical emergencies or death of a passenger/close relative, with documentation (e.g., medical certificate, death certificate).
- COVID-19/Travel Restrictions: During disruptions (e.g., 2020–2021), Oman Air offered refunds or vouchers (validity 6–24 months). Refunds are preferred, as vouchers may lose value if unused.
Cancellation Process:
- Phone: Call +1-877-240-6770. Be prepared for potential wait times.
- In-Person: Visit an Oman Air ticket office or airport counter.
- Third-Party: Contact the agent directly, as online cancellation may not be available.
Refund Processing:
- Refunds take 7–14 days for direct bookings, up to 40–60 days for third-party bookings, with delays reported (up to 12 months in 2020 due to COVID-19 backlogs).
- Refunds are issued to the original payment method. For non-refundable tickets, only taxes/fees are refunded after fees.
- Vouchers, if accepted, have limited validity (e.g., 6–12 months) and are non-transferable.
Customer Feedback:
- Passengers report slow refund processing (e.g., 40–60 days) and unresponsive customer service, especially during 2020–2021 disruptions. Some faced issues with third-party agents deducting fees.
- Recent reviews praise Oman Air’s punctuality (92.53% on-time in 2023) but note frustration with refund delays and lack of direct contact with the refunds team.
