Overview
Oman Air, the national carrier of Oman, allows minor name corrections on tickets to fix spelling errors or update names due to legal reasons, ensuring the name matches the passenger’s government-issued identification, such as a passport. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, with a risk-free period for free changes shortly after booking.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first or last name are permitted free of charge within a one-day period after booking, provided the change is for the same person and supported by valid identification (e.g., correcting "Ahmad" to "Ahmed").
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are allowed with supporting documentation, such as a marriage certificate or court order, subject to a fee unless made within the one-day risk-free period.
- Name Order or Titles: Corrections to swap first and last names (e.g., "Khalil Jawad" to "Jawad Khalil") or update titles (e.g., Mr. to Ms.) are permitted, often free within the one-day period.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Long Names: If a name exceeds the character limit due to technical issues, corrections to include the full name may require a fee, though some cases have been resolved with customer service intervention.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the Manage Booking section on the Oman Air website. Enter the booking reference and last name, select the booking, and follow prompts to correct minor typos. Documentation for legal changes must be submitted separately via email or at a sales office.
- Customer Support: Contact Oman Air’s Customer Service via phone or email with booking details and supporting documents. This is required for legal name changes or corrections exceeding three characters.
- Airport Counter: Visit an Oman Air ticket counter at the airport with valid ID and documentation. Corrections may be processed before check-in, but fees may be higher, and availability is not guaranteed.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional fees.
Fees and Conditions
- Minor corrections of up to three characters are free within a one-day period after booking for tickets purchased directly from Oman Air.
- Corrections after the one-day period or exceeding three characters incur a fee, typically a moderate amount per person, plus any fare difference if the ticket is reissued. Fees vary by fare type, route, and timing.
- Legal name changes may require a fee, though some cases may be refunded upon submission of supporting documents.
- Corrections are not permitted after check-in, for partially used tickets, or within a few hours of departure.
- For codeshare or partner flights, the operating carrier’s policy may apply, requiring coordination with the booking agency.
Important Notes
- Passengers must provide valid identification (e.g., passport) and legal documents for corrections, particularly for legal name changes, to avoid boarding or immigration issues.
- The name on the ticket must match the passport exactly, as mismatches can lead to boarding denials, especially for international flights.
- Requests should be made as early as possible, ideally within the one-day risk-free period for free corrections, to avoid fees and ensure processing.
- For third-party bookings, coordination with the agency is critical, as Oman Air may not process changes directly.
- Passengers with long names facing technical issues should contact customer service immediately to resolve character limit problems.
- Contact Oman Air’s Customer Service or visit the official website for the latest policy details and fee information, as policies may vary.
