Peach Aviation, a Japanese low-cost carrier, has a cancellation policy that varies by fare type and complies with applicable regulations. Below is a concise overview based on the latest available information as of June 24, 2025:
24-Hour Cancellation Policy:
- You can cancel any flight booked directly through Peach’s website , mobile app, or contact center within 24 hours of booking for a full refund, provided the flight departs at least 7 days later (168 hours or more). This applies to all fare types (Simple Peach, Value Peach, Prime Peach) and aligns with U.S. DOT regulations for U.S.-related bookings.
- Refunds are issued to the original payment method or as Peach Points (if paid with points), with no fees.
General Cancellation Rules:
- Simple Peach: Non-refunded after the 24-hour window. Cancellations result in forfeiture of the fare, taxes, and airport charges (no refund or Peach Points).
- Cancellation Deadline: Cancellations must be made at least 1 hour before departure via the website or contact center. Cancellations less than 1 hour prior are not accepted and are treated as no-shows (no refund/Peach Points).
- Multi-Passenger Bookings: Partial cancellations (e.g., some passengers in a group) cannot be processed online and require contacting the Peach Contact Center with the 6-digit booking reference number.
- No-Show: If you fail to cancel before departure, the ticket value is forfeited, and no refund or Peach Points are issued.
Special Circumstances:
- Medical Emergencies or Bereavement: Peach may waive cancellation fees or offer accommodations (e.g., Peach Points) in cases like medical emergencies or military deployment, with documentation (e.g., medical/death certificate). Contact Peach directly via the Contact Center.
- Visa Denials: Non-refunded tickets (e.g., Simple Peach) do not qualify for refunds due to visa issues, as seen in a 2016 case where passengers lost funds after booking before securing visas. Always secure visas before booking non-refunded fares.
- Third-Party Bookings: Cancellations must be processed through the agent (e.g., Kayak, Alternative Airlines), and Peach’s 24-hour policy may not apply. Agent fees may be charged.
- Travel Insurance: Insurance fees are non-refunded by Peach; contact the insurance provider for claims.
Refund Processing:
- Refunds for cash/card payments take 1–2 months; check your statement, as Peach does not notify completion.
- Peach Points are issued in the same currency as the ticket purchase, in the first passenger’s name, and cannot be exchanged for cash or transferred.
- For airline-initiated cancellations, no handling fees apply.
