If you miss a Peach Aviation flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying Peach Aviation in advance, it is considered a "no-show." This may result in the cancellation of your entire itinerary, including onward or return flights. Your ticket may have no value for non-refundable fare types, and rebooking or changes may incur additional fees.
- Notification: To avoid no-show penalties, contact the airline as soon as possible before the flight departure via their Contact Center or at the airport counter.
- Fees: A no-show may result in the loss of the ticket value for non-refundable fares, such as Simple Peach or Minimum/Standard. Additional fees may apply for rebooking, depending on the fare type.
- Impact on Itinerary: Missing a flight without prior notification may lead to the cancellation of remaining flights in your booking.
Rebooking Options
If you miss a flight due to reasons within your control, rebooking options depend on the fare type:
- Minimum/Standard Fares: These fares do not allow flight changes. You must cancel and rebook, which may result in losing the ticket value and paying for a new ticket.
- Standard Plus Fares: You can change your booking up to one hour before departure without a change fee if done via the website, but you may need to pay the fare difference.
- Additional Charges: If you rebook, options like seat selection or checked baggage from the original booking are canceled and not refunded. You will need to pay for these again for the new flight.
If you miss a connecting flight due to a delay caused by Peach Aviation, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control.
Compensation and Refunds
Refunds or compensation for missed flights depend on the fare type and circumstances:
- Non-Refundable Tickets: Simple Peach and Minimum/Standard fares are non-refundable if you miss the flight, and the ticket value may be lost.
- Refundable Tickets: For cancellations within 24 hours of booking, a full refund is available if the flight departs at least seven days later. This applies to all fare types.
- Airline-Caused Delays: If you miss a flight due to a cancellation or significant delay caused by Peach (one hour or more for domestic flights, two hours or more for international flights), you can choose a refund to your original payment method or Peach Points, with no handling fees. Refunds must be applied for within ten days for delays due to force majeure or thirty days for delays caused by Peach.
- Taxes and Airport Fees: For unused tickets, taxes and airport fees may be refunded if applied for within six months of the departure date, though an administration fee may apply.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Peach Aviation immediately via their Contact miserable Center or at the airport counter to discuss rebooking or refund options.
- Review your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking or a refund as per the airline’s policy.
Additional Information
For bookings made through a travel agency, contact the agency directly for cancellations or refunds. If you cancel or change a flight before a significant delay or cancellation is announced, it will be treated as a personal reason cancellation, and standard fees may apply. For the most accurate and up-to-date information, visit the Peach Aviation website or contact their customer service.
