Pegasus Airlines, a Turkish low-cost carrier, has a cancellation policy that varies by fare type, booking method, and applicable regulations. Below is a concise overview based on the latest available information as of June 24, 2025:
24-Hour Cancellation Policy:
- You can cancel any flight booked directly through Pegasus Airlines’ website , mobile app, or call center within 24 hours of booking for a full refund, provided the flight departs at least 7 days later (168 hours or more). This applies to all fare types (Basic, Essential, Advantage, Comfort Flex) and aligns with U.S. DOT regulations for U.S.-related bookings.
- If the booking and departure are on the same day, you must cancel within 30 minutes of booking for a free refund. If the departure is within 24–72 hours, you must cancel within 60 minutes of booking.
- After this period, non-refunded tickets are subject to fare rules, and only taxes/fees may be refunded.
General Cancellation Rules:
- Non-Refundable Tickets: Basic, Essential, and Advantage fares are non-refunded after the 24-hour window. Cancellations incur fees (e.g., 20–45% more on departure day, or 30% of fare if canceled within 72 hours of booking). Only airport taxes/fees are refunded for no-shows.
- Comfort Flex Tickets: Can be canceled up to 2 hours before departure for a full refund, excluding airport taxes.
- Pegasus Flex Option: For an additional fee (starting at TRY 129.99 for domestic, EUR 5.99 for Cyprus, EUR 11.99 for international), this allows cancellations or changes up to 12 hours before departure without transaction fees. The full ticket fare is refunded, except the Pegasus Flex fee. Changes may incur fare differences.
- No-Show: If you cancel within 2 hours before or after departure, you’re considered a no-show, and only taxes are refunded. No changes are allowed.
- Cancellation Fees: Vary by route and fare type, ranging from USD 0–400. For example, cancellations within 72 hours may cost 30% of the fare, and exact fees depend on fare rules.
Special Circumstances:
- Medical Emergencies or Bereavement: Cancellations due to the death of an immediate family member are fee-exempt with documentation (e.g., death certificate). Medical emergencies may also qualify for refunds with a medical certificate, submitted within 1 month of cancellation.
- COVID-19 or Government Restrictions: If Pegasus cancels due to restrictions, you’re entitled to a full refund, not just a voucher. Avoid vouchers due to limited validity (e.g., 6–12 months).
- Third-Party Bookings: If booked via agents (e.g., Expedia, Kayak), cancellations must be processed through the agent, and their fees may apply. The 24-hour refund policy may not apply.
Refund Processing:
- Refunds take 7–10 working days for direct bookings, up to 6–30 days for third-party bookings or international bank accounts. Refunds are credited to the original payment method.
- Non-refunded tickets may yield travel credits or BolPoints (Pegasus’s loyalty program) instead of cash, valid for future bookings.
- No refunds are issued for cancellations after departure or for non-refunded fares, except taxes.
