Overview
Pegasus Airlines, a Turkish low-cost carrier, allows minor name corrections on tickets to fix spelling errors, ensuring the name matches the passenger’s government-issued identification, such as a passport. Full name changes to transfer tickets to another person are not permitted, as tickets are non-transferable. Corrections are subject to specific conditions and fees, with a risk-free period for free changes shortly after booking. The policy applies to flights operated by Pegasus Airlines, including domestic and international routes.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to a few characters in the first or last name are permitted to fix typos, typically free if requested within a one-day period after booking for tickets purchased directly from Pegasus Airlines. Examples include correcting "Ahmet" to "Ahmed" or fixing reversed names (e.g., "Ali Mehmet" to "Mehmet Ali").
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are allowed with supporting documentation, such as a marriage certificate or court order, subject to a fee unless made within the one-day risk-free period.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
- Group Bookings: For group reservations, passenger names can be changed during the option period before ticketing, typically a short timeframe for domestic and slightly longer for international and North Cyprus flights.
- Pegasus Flex Restrictions: The Pegasus Flex product, which allows flight changes and cancellations, does not cover name changes.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the My Ticket Transactions or Manage My Booking section on the Pegasus Airlines website or mobile app. Enter the reservation number (PNR) and last name, select the booking, and follow prompts to correct minor typos. Documentation for legal changes must be submitted separately via email or at a Pegasus office.
- Customer Support: Contact Pegasus Airlines’ Call Center via phone or email with booking details and supporting documents. This is required for legal name changes or complex corrections.
- Airport Counter: Visit a Pegasus ticket counter at the airport with valid ID and documentation. Corrections may be processed before check-in, but fees may be higher, and availability is not guaranteed.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel, which may involve additional fees.
Fees and Conditions
- Minor corrections are free within a one-day period after booking for tickets purchased directly from Pegasus Airlines.
- Corrections after the one-day period or for legal name changes incur a fee, typically a significant amount, depending on fare type, route, and timing, plus any fare difference if the ticket is reissued.
- Corrections are not permitted after check-in, for partially used tickets, or within a short time before departure.
- For codeshare or partner flights, the operating carrier’s policy may apply, requiring coordination with the booking agency.
- Group reservation name changes are free during the option period before ticketing but may incur fees afterward.
Important Notes
- Passengers must provide valid identification (e.g., passport for international flights, ID for domestic) and legal documents for corrections, particularly for legal name changes, to avoid boarding or immigration issues.
- The name on the ticket must match the government-issued ID exactly, as mismatches can lead to boarding denials, especially for international flights.
- Requests should be made as early as possible, ideally within the one-day risk-free period for free corrections, to avoid fees and ensure processing.
- For third-party bookings, coordination with the agency is critical, as Pegasus may not process changes directly.
- Contact Pegasus Airlines’ Call Center or visit the official website for the latest policy details and fee information, as policies may vary.
