Philippine Airlines (PAL) offers a flexible flight change policy to accommodate passengers' needs, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the PAL website, mobile app, ticket office, or reservations hotline can modify their bookings via the "Manage Booking" section or myPAL Request Hub on the official website. Changes include flight date, time, or destination, subject to availability and fare rules.
For tickets purchased through travel agents or third-party websites, passengers must contact the issuing agent directly to request changes.
Changes made within a day of booking are free if the booking was made at least a week before departure. Beyond this period, fees apply based on fare class: Economy Supersaver, Economy Saver, and Economy Value fares incur higher fees, while Economy Flex and Premium Economy fares may allow one free rebooking, with subsequent changes incurring a lower fee. A no-show fee may apply if changes are not made before departure. Fees vary by route and ticket type, and additional service charges may apply for changes made via phone or at the airport.
If the new flight is more expensive, passengers must pay the fare difference. No refund is provided if the new fare is lower, unless specified by fare rules.
For domestic flights, rebooking must be completed at least a day before departure to avoid additional fees for certain fare classes. International flights require rebooking at least a week before departure to avoid penalties. Changes are allowed up to a few hours before departure, but restrictions and higher fees may apply closer to the flight time.
Destination changes are permitted within a specified period after the original flight, subject to availability and fare differences. A no-show fee may apply if rerouting is requested after missing the original flight.
Name corrections are allowed for minor misspellings if requested at least a day or two before departure, but a fee may apply. Full name changes or ticket transfers to another person are not permitted.
If PAL cancels or reschedules a flight, passengers can rebook on an alternative flight without a fee or request a full refund without deductions. Assistance such as refreshments, accommodation, or transportation may be provided for significant delays or cancellations, depending on the circumstances.
Passengers can modify bookings through the following methods: