If you miss a Philippine Airlines flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight and do not notify Philippine Airlines at least 24 hours before the scheduled departure, it is considered a "no-show." This triggers an automatic cancellation of any onward or return flights on your itinerary. Your ticket remains valid, but you may face additional fees to rebook or make changes.
- Notification: To avoid no-show penalties, inform the airline at least 24 hours prior through their ticket office or reservations hotline.
- Fees: A no-show fee may be charged if you fail to cancel or rebook before the flight. This fee can vary depending on the fare type and route.
- Impact on Itinerary: Missing a flight without prior cancellation leads to the automatic cancellation of subsequent flights in your booking.
Rebooking Options
If you miss a flight due to reasons within your control, you may be able to rebook, subject to availability and fare rules. Additional charges may apply, including:
- No-Show Fee: A fee for missing the flight without prior notice.
- Change Fee: A fee for modifying your booking, depending on the ticket type.
- Fare Difference: Any difference between the original fare and the new flight’s fare.
For missed connections due to delays caused by the airline, Philippine Airlines is required to rebook you on the next available flight at no extra cost, provided the delay was within their control.
Compensation and Refunds
Refunds or compensation for missed flights are limited and depend on the fare type and circumstances:
- Non-Refundable Tickets: Economy Supersaver, Economy Saver (if partially used), Premium Economy (if partially used), and Business Value (if partially used) tickets are not eligible for refunds if the flight is missed.
- Refundable Tickets: Economy Flex and Business Flex tickets may be eligible for a full refund if unused.
- 24-Hour Cancellation Rule: For flights to or from the U.S., you can cancel within 24 hours of booking without penalty, provided the travel date is at least seven days away.
Steps to Take if You Miss a Flight
If you miss your flight, take the following steps:
- Contact Philippine Airlines immediately via their reservations hotline or ticket office to discuss rebooking options.
- Check your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking or compensation as per applicable regulations.
Additional Information
For flights departing from the EU, if you miss a connecting flight due to an airline-caused delay and arrive at your destination three hours or more late, you may be entitled to compensation ranging from EUR 250 to EUR 600, depending on the flight distance. This does not apply if the delay was due to extraordinary circumstances, such as weather or air traffic control issues.
