All Passengers: One personal item (e.g., purse, briefcase, laptop bag, small backpack, camera bag), max 33 x 43 x 16 cm (13 x 17 x 6 in), no weight restriction. Must fit under the seat.
Standard, Flexible, Freedom, PorterReserve Fares: One standard carry-on bag, max 55 x 40 x 23 cm (21.5 x 15.5 x 9 in, including handles/wheels), no weight restriction. Must fit in overhead bin or under seat.
Basic Fare: Personal item only; standard carry-on not included except on flights to/from Europe and Africa, where one standard carry-on is permitted.
Infants (under 2 years, no seat): One small diaper bag as additional carry-on, no size/weight specified. Reasonable baby food/milk/formula allowed for flight duration.
Liquids, Aerosols, Gels (LAGs): Containers up to 100 ml (100 g) in a 1-liter transparent, resealable plastic bag (max 20 x 20 cm). Duty-free purchases (e.g., alcohol, perfume) in Security Tamper Evident Bag with receipt, valid for 48 hours, allowed in reasonable quantities.
Additional Free Items: Coats, cameras, strollers, child restraint systems, receptacles with human remains, assistive devices (e.g., canes, crutches, walkers).
GatePorter Service: Option to leave carry-on, mobility aids, or strollers at aircraft bridge for transfer to baggage hold.
Notes: Strict size checks at check-in and gates (e.g., Toronto YTZ, Montreal YUL). Oversized carry-on checked at gate for ~$49.50–$138 CAD/USD. Bulkhead seats lack under-seat storage during takeoff/landing.
Checked Baggage
Max Limits: Each bag max 23 kg (50 lbs), dimensions up to 158 cm (62 in, length + width + height). Bags 24–32 kg (51–70 lbs) or 158–203 cm (62–80 in) incur fees. Bags >32 kg or >203 cm not accepted.
Fare Types (Canadian, U.S., Sun Destinations):
Basic, Standard, Flexible: No free checked baggage; fees apply.
Freedom: First two bags free, each ≤23 kg, ≤158 cm.
PorterReserve: Up to two bags free, each ≤23 kg, ≤158 cm.
Transatlantic (Europe, Africa):
Standard: One bag free, ≤23 kg, ≤158 cm.
Freedom, PorterReserve: Two bags free, each ≤23 kg, ≤158 cm.
Children (2+ years): Same allowance as ticket type.
Infants (under 2 years): One stroller, car seat, or child restraint system free, subject to space. No specific baggage allowance.
Military Personnel (Canadian/U.S.): Up to 3 bags free, each ≤32 kg, ≤203 cm, with military ID at check-in. Active or retired, business or personal travel. Not applicable for partner airline connections.
VIPorter Status: Venture, Ascent, or First members may have additional allowances.
Notes: Fees apply per bag, per direction, including taxes. Prepay online for savings. During high volume, excess bags may be placed on next flight.
Excess Baggage Fees (One-Way, CAD/USD)
Checked Baggage Fees:
First bag: ~$25–$36.11 online, ~$35–$45 at airport.
Second bag: ~$35–$66.85 online, ~$45–$75 at airport.
Third and additional bags: ~$90 online, ~$100 at airport.
Overweight/Oversized Fees:
24–32 kg (51–70 lbs) or 158–203 cm (62–80 in): ~$75 per bag.
Both overweight and oversized: ~$133 per bag (charged once).
Special Baggage
Sports Equipment (e.g., golf bags, skis, snowboards, fishing, hockey, rackets): Counts as one checked bag, subject to standard limits (≤23 kg, ≤158 cm). Golf bags (clubs, balls, shoes), skis, snowboards, hockey equipment exempt from oversized fees. Bicycles: ~$66.85 handling fee per direction. Fees apply if over allowance. Pre-book via call center (+1-888-619-8622).
Musical Instruments: Within carry-on limits (≤55 x 40 x 23 cm) or checked (≤23 kg, ≤158 cm). Larger instruments require extra seat (same fare, max 75 kg) or cargo. Pre-book >24h via call center.
Pets: Small cats/dogs in cabin, in carrier (≤33 x 43 x 16 cm) under seat. Fees: ~$50–$100 CAD/USD per direction, route-dependent. Not allowed for unaccompanied minors, passengers with infants, or near emergency exits. Pre-book >24h via call center with health certificate.
Wheelchairs/Mobility Aids: Free, no weight limit, with >48h notice. Batteries insulated, secured.
Strollers/Car Seats: Free for infants, checked or gate-checked, subject to space.
Firearms/Ammunition (hunting/sporting): Max 5 kg ammunition, checked in locked hard case, fees ~$50–$100 CAD/USD. Pre-book >48h with documentation.
Respiratory Devices (e.g., CPAP, ventilators, portable oxygen concentrators): Free in cabin or checked, with prior approval. Contact airline for model verification.
Notes: Pre-book special baggage. Limited liability for fragile items; insurance recommended.
Carry-On Baggage: Sharp objects (e.g., knives, scissors >6 cm), firearms, stun devices, toy weapons, liquids >100 ml (except LAGs bag). One lighter allowed in transparent bag or on person.
Notes: Medications, special dietary items, and baby food exempt in reasonable quantities. Check destination restrictions (e.g., USA, Europe). Remove old baggage tags to avoid delays.
Lost, Damaged, or Delayed Baggage
Reporting: File Property Irregularity Report (PIR) immediately at airport baggage desk or within 7 days (damage/loss) or 21 days (delay). Retain tickets, baggage tags, receipts, PIR.
Liability: Max 1,288 Special Drawing Rights (~$1,800 USD) unless higher value declared. No liability for fragile, valuable, or perishable items.
