Porter Airlines offers flexibility for passengers to modify their flight bookings, with rules and fees varying by fare type and route. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Porter Airlines website or app can modify bookings via the "My Bookings" section by entering their reservation reference and surname. Changes include flight date, time, or seat selection, subject to availability and fare rules.
For tickets purchased through travel agents or third-party websites, passengers must contact the issuing agent to request changes, as direct modifications through Porter are not permitted.
Changes made within a day of booking are free if the booking was made at least a week before departure. Beyond this period, fees apply based on fare type: Basic fares are non-changeable, except under special circumstances at the airport with a fee; Standard fares incur higher change fees; Flexible and Freedom fares have lower or no fees; PorterReserve (Navigate and Ultimate) fares allow free changes. Same-day changes for direct flights between Toronto and Montreal, Ottawa, or Newark-New York are free for all fares except Basic, subject to availability. Additional service charges may apply for changes made via phone or at the airport.
If the new flight is more expensive, passengers must pay the fare difference. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes are permitted up to an hour before departure for most fares, except Basic, which is non-changeable unless special circumstances apply. Same-day changes must be for flights departing on the same day with the same origin and destination. Changes are not allowed if bags are already checked or if the itinerary includes partner airline flights.
Only the flight date or time can be changed, not the origin or destination. The new flight must maintain the original route, and changes are subject to availability.
Name changes are not permitted, and tickets are non-transferable. Minor corrections may be possible through the Contact Centre, subject to verification and fees.
Porter offers optional Flight Change and Flight Change + Refund add-ons for non-refundable fares, allowing unlimited changes or cancellations without fees. The Flight Change option provides a credit for cancellations, while the Flight Change + Refund option allows a refund to the original payment method.
If Porter cancels or significantly delays a flight (three hours or more), passengers can be rebooked on the next available Porter flight at no cost. If the delay exceeds two days, rebooking on another airline may be requested. For significant changes on U.S. routes, passengers may choose a refund. Notifications are sent via email or SMS if contact details are provided.
Passengers can modify bookings through the following methods: