If you miss a Porter Airlines flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying Porter Airlines in advance, it is considered a "no-show." This may result in the cancellation of your entire itinerary, including onward or return flights. Your ticket may still hold value, but rebooking or changes may incur additional fees.
- Notification: To avoid no-show penalties, contact the airline as soon as possible before the flight departure through their call center or at the airport counter.
- Fees: A no-show fee may apply if you fail to cancel or rebook prior to departure. The fee depends on the fare type and ticket conditions.
- Impact on Itinerary: Missing a flight without prior notification may lead to the cancellation of remaining flights in your booking.
Rebooking Options
If you miss a flight due to reasons within your control, you may be able to rebook on a later flight, subject to availability and fare rules. Additional charges may include:
- No-Show Fee: A fee for missing the flight without prior notice.
- Change Fee: A fee for modifying your booking, based on the ticket type.
- Fare Difference: Any difference between the original fare and the new flight’s fare.
If you miss a connecting flight due to a delay caused by Porter Airlines, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control.
Compensation and Refunds
Refunds or compensation for missed flights depend on the fare type and circumstances:
- Non-Refundable Tickets: Basic and Standard fare tickets are generally non-refundable if the flight is missed, though some value may be retained for future travel, subject to fees.
- Refundable Tickets: Flexible and Freedom fare tickets may be eligible for a refund if unused, depending on the fare rules.
- Canadian Regulations: For flights delayed or canceled due to airline-controlled reasons, you may be entitled to rebooking, refunds, or compensation under Canada’s Air Passenger Protection Regulations, depending on the delay duration and circumstances.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Porter Airlines immediately via their call center or at the airport counter to explore rebooking options.
- Review your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking or compensation as per applicable regulations.
Additional Information
For flights departing from or arriving in Canada, if you miss a connecting flight due to an airline-caused delay and arrive at your destination significantly late, you may be entitled to compensation under Canada’s Air Passenger Protection Regulations, provided the delay was within the airline’s control. Compensation varies based on the length of the delay and flight type.
