Royal Air Maroc offers a flexible flight change policy to accommodate passengers’ needs, with rules and fees varying by fare type, route, and booking channel. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Royal Air Maroc website, mobile app, or call center can modify bookings via the "My Trips" section on the website or app by entering their booking reference and last name. Changes include flight date, time, travel class, or itinerary, subject to availability and fare rules.
For tickets purchased through travel agents or third-party platforms, changes must be requested through the issuing agent, as direct modifications via Royal Air Maroc are not permitted unless the ticket was booked through official channels.
Royal Air Maroc offers several fare types, including Eco Essential, Eco Classic, Eco Flex, Eco Serenity, Business Essential, Business Flex, and Business Serenity, each with specific change policies:
Changes made within a day of booking are free if the flight is at least a week away. Beyond this period, fees apply for Eco Flex and Business Essential tickets, varying by route and fare type. Eco Essential and Eco Classic tickets are non-changeable, requiring full fare payment for new bookings. Additional service charges may apply for changes made via phone, call center, or airport. No-show fees apply if changes are not made before departure, with the higher of the change or no-show fee charged.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes are permitted up until the day of departure, but earlier changes are recommended to avoid higher fees or no-show penalties. Modifications must be made through authorized channels before departure to maintain ticket validity.
Passengers may modify the format of their name, such as correcting minor misspellings, but a fee applies. Full name changes or ticket transfers to another person are not permitted.
In cases of medical emergencies or other exceptional situations, Royal Air Maroc may waive change fees upon submission of valid documentation, such as a medical certificate. If the airline cancels or significantly delays a flight, passengers can rebook on the next available flight without fees or request a full refund.
Passengers can modify bookings through the following methods: