If you miss a Royal Air Maroc flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying Royal Air Maroc in advance, it is considered a "no-show." This may result in the cancellation of your entire itinerary, including onward or return flights. Your ticket may still hold value, but rebooking or changes may incur additional fees.
- Notification: To avoid no-show penalties, contact the airline as soon as possible before the flight departure via their customer service or at the airport counter.
- Fees: A no-show fee may apply if you fail to notify the airline before departure. The fee depends on the fare type and ticket conditions.
- Impact on Itinerary: Missing a flight without prior notification may lead to the cancellation of remaining flights in your booking. If you miss your outbound flight, your return flight may be automatically canceled.
Rebooking Options
If you miss a flight due to reasons within your control, you may be able to rebook on a later flight, subject to availability and fare rules. Additional charges may include:
- No-Show Fee: A fee for missing the flight without prior notice.
- Change Fee: A fee for modifying your booking, based on the ticket type. Eco Essential and Eco Classic tickets do not allow changes, while Eco Flex, Business Essential, Eco Serenity, and Business Serenity tickets may permit changes with a fee or without a fee, depending on the fare.
- Fare Difference: Any difference between the original fare and the new flight’s fare.
If you miss a connecting flight due to a delay caused by Royal Air Maroc, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control. They may also provide meal allowances or hotel accommodations if you are inconvenienced overnight.
Compensation and Refunds
Refunds or compensation for missed flights depend on the fare type and circumstances:
- Non-Refundable Tickets: Eco Essential and Eco Classic fares are non-refundable if you miss the flight, and the ticket value may be lost.
- Refundable Tickets: Eco Flex, Business Essential, Eco Serenity, and Business Serenity fares may be eligible for a refund if unused, subject to fare rules.
- 24-Hour Cancellation Rule: For bookings made at least seven days before departure, you can cancel within 24 hours of booking without penalty, regardless of fare type. This applies to both refundable and non-refundable tickets.
- Airline-Caused Delays: If you miss a flight due to a delay or cancellation caused by Royal Air Maroc, you may be entitled to a refund or rebooking without additional fees. For flights to or from the United States, refunds will be issued within seven days for credit card purchases or twenty days for other payment methods if you do not accept alternative transportation.
- EU/UK Regulations: For flights departing from an EU or UK airport, or arriving in the EU/UK with Royal Air Maroc, you may be entitled to compensation under EC 261/2004 or UK261 regulations if you arrive more than three hours late due to an airline-caused delay, provided the delay was within the airline’s control.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Royal Air Maroc immediately via their customer service, call center, or at the airport counter to explore rebooking options.
- Review your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking, compensation, or a refund as per applicable regulations.
- Submit a claim through the airline’s online claim form or customer service email for further assistance.
Additional Information
For flights departing from or arriving in the EU or UK, if you miss a connecting flight due to an airline-caused delay and arrive at your destination three hours or more late, you may be entitled to compensation under EC 261/2004 or UK261 regulations, provided the delay was within the airline’s control. Compensation amounts vary based on flight distance. No compensation is provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. For the most accurate and up-to-date information, visit the Royal Air Maroc website or contact their customer service.
