Royal Brunei Airlines offers a flexible flight change policy to accommodate passengers’ needs, with rules and fees varying by fare type, booking channel, and route. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Royal Brunei Airlines website or mobile app can modify bookings via the "Manage My Booking" section by entering their booking reference and last name. Changes include flight date, time, or fare type upgrades, subject to availability and fare rules. Additional services like seat selection, Sky Lounge access, or extra baggage can also be modified online.
For tickets purchased through travel agents, passengers must contact the issuing agent to request changes, as direct modifications through Royal Brunei Airlines are not permitted. Fees may apply.
Changes made within a day of booking are free if the flight is at least a week away. Beyond this period, fees apply based on the booking class (RB Super Saver, Business Saver, Business) and route, which may differ by country. RB Super Saver fares have limited flexibility with higher change fees, while Business and Business Saver fares may allow changes with lower or no fees, depending on fare conditions. Additional administrative fees apply for changes made via Royal Brunei offices, call centers, or airport counters. No-show fees may apply if changes are not made before departure.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes can be made up to a few hours before departure, subject to availability and fare conditions. Earlier changes are recommended to avoid higher fees or no-show penalties. Changes for multi-city itineraries or codeshare flights may have additional restrictions.
Route changes are not available online and must be requested through a Royal Brunei Airlines office or the issuing travel agent. Changes are subject to availability, fare differences, and applicable fees.
Complete name changes or ticket transfers to another person are not permitted. Minor name corrections are allowed through a Royal Brunei Airlines office or travel agent, with an administrative fee applied.
In cases of medical emergencies, change fees may be waived upon submission of valid documentation, such as a medical certificate. If Royal Brunei Airlines cancels or significantly delays a flight, passengers can rebook on the next available flight without fees or request a full refund or credit voucher, valid for future travel. This applied to affected flights booked for travel up to late October in a previous year, and similar policies may apply for current disruptions.
Passengers can modify bookings through the following methods: