Overview
Royal Brunei Airlines does not permit complete name changes or ticket transfers to another person due to the non-transferable nature of tickets. However, minor name corrections are allowed to ensure the name matches the traveler's passport or official identification.
Key Policy Details
- Name corrections are permitted for minor errors, such as spelling mistakes or adjusting the name format to match the passport, including cases where a title is used as the first or middle name if no given name is provided.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documentation, such as a marriage certificate or legal name change document.
- Full name changes or transferring a ticket to another person are not allowed. In such cases, the original booking must be canceled, and a new ticket purchased, subject to availability and fare conditions.
- Name corrections may incur administrative fees if processed through Royal Brunei Airlines offices, especially for changes made after a grace period following booking.
- Bookings made through travel agents must have name corrections processed through the agent, not directly with the airline.
- The name on the ticket must exactly match the traveler's passport or government-issued ID to avoid boarding issues.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: For bookings made directly through the Royal Brunei Airlines website, access the Manage Booking section, enter the booking reference and last name, select the option to modify the name, make the correction, upload any required documents, and pay applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact a Royal Brunei Airlines office, provide the booking reference and passenger details, request the correction, and submit necessary documents. Administrative fees may apply, and a confirmation email will be sent upon completion.
- Travel Agent: For bookings made through a travel agent, contact the agent directly to request the name correction, provide required documents, and pay any applicable fees. The agent will coordinate with the airline.
Important Notes
- Name corrections are free if made within a short grace period after booking, typically within a day, for tickets booked directly through Royal Brunei Airlines. After this period, administrative fees may apply.
- Corrections must be completed before check-in to avoid complications, ideally as soon as the error is noticed.
- Passengers should ensure the name entered during booking matches the passport exactly, especially for international travel, as advised by the airline.
- Changes to bookings involving codeshare flights or special fare types may have additional restrictions.
