Royal Jordanian Airlines has a clear cancellation policy that varies based on ticket type, booking channel, and timing. Here's a concise overview:
24-Hour Risk-Free Cancellation: You can cancel your flight within 24 hours of booking without any fees and receive a full refund, provided the booking was made at least 7 days before departure. This applies to all fare types, including promotional tickets, for bookings made through official channels (Royal Jordanian website, sales offices, or customer service).
After 24 Hours:
- Refundable Tickets: If canceled after the 24-hour window, a full refund is issued minus applicable cancellation fees, which range from $100 to $500, depending on fare rules, ticket type, distance, and travel class.
- Non-Refundable Tickets: Only government taxes are refunded, and cancellation fees ($100-$400) may apply, even within the 24-hour period.
- Cancellations must be made at least 3 hours before departure. No refunds are issued for requests made after the flight departs from the origin airport, even for multi-city itineraries.
Totally Unused Tickets: Refunded in full, less any cancellation fees, if requested within one year of issuance.
Partially Used Tickets: Refund is calculated as the difference between the fare paid and the applicable one-way fare for used segments, minus cancellation fees, if requested within one year of issuance.
Cancellation Process:
- Phone: Contact Royal Jordanian’s call center at 1-877-240-6770.
- In-Person: Visit a Royal Jordanian Airport Ticket Office (ATO) or sales office.
- Email: For certain tickets, cancellations can be requested via email to customer service.
- Tickets booked through third-party agents must be canceled through those agents, not directly with Royal Jordanian.
Refunds:
- Refunds are credited to the original payment method and processed within 7 business days for credit card purchases or 20 business days for cash/check payments.
- No refunds are issued for service charges/fees, promotional tickets, or tickets booked through unauthorized channels.
- Proof of identity and payment receipt are required for refund processing.
Special Circumstances:
- If Royal Jordanian cancels a flight due to reasons within their control, passengers may receive a full refund or rebooking on the next available flight. Compensation (up to €600) may apply for flights departing from EU/UK airports under EC 261 regulations, unless extraordinary circumstances (e.g., weather, air traffic control strikes) are involved.
- In cases of serious illness, death of a close relative, or other emergencies, full refunds may be granted with proper documentation.
- For cancellations due to airport closures, penalties may be waived, and passengers can opt for travel vouchers or revalidation.
