If you miss a Royal Jordanian Airlines flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying Royal Jordanian Airlines in advance, it is considered a "no-show." This may result in the cancellation of your entire itinerary, including onward or return flights. Your ticket may still hold value, but rebooking or changes may incur additional fees.
- Notification: To avoid no-show penalties, contact the airline as soon as possible before the flight departure via their call center, website, or at the airport counter.
- Fees: A no-show fee may apply if you fail to notify the airline before departure. The fee depends on the fare type and ticket conditions.
- Impact on Itinerary: Missing a flight without prior notification may lead to the cancellation of remaining flights in your booking, including return flights.
Rebooking Options
If you miss a flight due to reasons within your control, you may be able to rebook on a later flight, subject to availability and fare rules. Additional charges may include:
- No-Show Fee: A fee for missing the flight without prior notice, which varies by fare type.
- Change Fee: A fee for modifying your booking, depending on the ticket type. Economy Deal fares typically do not allow changes, while Economy Regular, Economy Plus, or Crown Class fares may permit changes with a fee or without a fee.
- Fare Difference: Any difference between the original fare and the new flight’s fare.
If you miss a connecting flight due to a delay caused by Royal Jordanian Airlines, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control and both flights were booked under the same reservation. They may also provide meal vouchers, accommodations, or transport if the delay results in an overnight stay.
Compensation and Refunds
Refunds or compensation for missed flights depend on the fare type and circumstances:
- Non-Refundable Tickets: Economy Deal fares are generally non-refundable if you miss the flight, and the ticket value may be lost unless specified otherwise in the fare rules.
- Refundable Tickets: Economy Plus, Economy Regular, and Crown Class fares may be eligible for a refund if unused, subject to fare rules and applicable fees.
- 24-Hour Cancellation Rule: For bookings made at least seven days before departure, you can cancel within 24 hours of booking without penalty, regardless of fare type, if purchased directly from Royal Jordanian Airlines.
- Airline-Caused Delays: If you miss a flight due to a delay or cancellation caused by Royal Jordanian Airlines, you are entitled to a refund to your original payment method or rebooking without additional fees. For flights to or from the United States, refunds must be issued within seven days for credit card payments or twenty days for other payment methods. For flights departing from or arriving in the EU or UK, if you arrive more than three hours late due to an airline-caused delay, you may be entitled to compensation under EU261 or UK261 regulations, ranging from two hundred fifty euros to six hundred euros or two hundred twenty pounds to five hundred twenty pounds, depending on flight distance.
- Airport Taxes and Fees: If you miss a flight, you may request a refund for airport taxes and fees, subject to an administration fee, within a specified period.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact Royal Jordanian Airlines immediately via their call center, Manage My Booking portal, or at the airport counter to explore rebooking options.
- Review your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking, compensation, or a refund as per applicable regulations.
- For tickets purchased through a travel agent, contact the agent directly for changes or refunds.
Additional Information
For flights departing from or arriving in the EU or UK, if you miss a connecting flight due to an airline-caused delay and arrive at your destination three hours or more late, you may be entitled to compensation under EU261 or UK261 regulations, provided the delay was within the airline’s control. Compensation is not provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. For the most accurate and up-to-date information, visit the Royal Jordanian Airlines website or contact their customer service.
