Overview
Royal Jordanian Airlines allows minor name corrections on tickets but does not permit full name changes or ticket transfers to another person. The policy is designed to correct errors while ensuring the name on the ticket matches the traveler’s passport or government-issued ID for security and regulatory compliance.
Key Policy Details
- Minor name corrections, such as fixing spelling errors or adjusting the order of first and last names, are permitted, typically up to three characters, and are free if requested within a short period after booking, usually a day.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or legal name change document.
- Full name changes to transfer a ticket to another person are not allowed. In such cases, the original booking must be canceled, and a new ticket purchased, subject to availability and fare conditions.
- Name corrections are free within a day of booking for tickets purchased directly through Royal Jordanian’s website, app, or sales offices. After this period, fees may apply depending on the fare type and extent of the correction.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with Royal Jordanian.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
- Name corrections are not permitted for award tickets or bookings involving certain codeshare or interline flights.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the Royal Jordanian website, access the Manage Booking section, enter the reservation number and passenger’s last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact Royal Jordanian’s customer support, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a Royal Jordanian ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be made before departure, ideally as soon as the error is noticed, to avoid complications at check-in.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections within the initial grace period are typically free, but significant changes may incur charges. Check with Royal Jordanian for the latest fee structure.
- Passengers should ensure the name entered during booking matches their passport or ID exactly, especially for international flights, to comply with security regulations.
- Corrections for promotional or discounted tickets may have stricter rules, and changes to award tickets are generally not allowed.
