S7 Airlines, a major Russian carrier, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type and route. Below is an overview of the flight change policy based on available information.
Passengers who booked through the S7 Airlines website, mobile app, or Contact Centre can modify bookings via the "My Bookings" section by entering their reservation reference and last name. Changes include flight date, time, or switching from a connecting to a direct flight with the same departure and arrival points, subject to availability.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes. Exceptions include flights with partner airlines like Cyprus Airways, which require changes through the S7 Contact Centre.
S7 Airlines offers four fare types: Economy Basic, Economy Flex, Business Basic, and Business Flex, each with distinct change policies:
Changes made within a day of booking are free if the flight is at least a week away. Beyond this period, Economy Basic and Business Basic fares incur a fee per segment, displayed during the booking change process. Economy Flex and Business Flex fares allow free changes. Additional service charges apply for changes made via the Contact Centre, sales offices, or airport counters. For flights with partner airlines, changes may involve extra fees.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower.
Changes can be made up to a few hours before departure for eligible fares, subject to availability. Changes for international flights or bookings with additional products like hotel or car rentals must be handled through the Contact Centre. Failing to notify the airline of unused segments results in automatic cancellation of subsequent flights.
Route changes are permitted only from connecting to direct flights with the same departure and arrival points, if available. International segments cannot be added to domestic flights within the same ticket.
Ticket transfers to another person or full name changes are not permitted. Minor corrections, such as fixing errors in personal details, are allowed through the Contact Centre with a fee, requiring details like full name, date of birth, passport information, and booking reference.
If S7 Airlines cancels or significantly delays a flight, passengers can rebook on the next available flight without fees or request a full refund, including taxes, for unused segments. Refunds may take up to a couple of months to process, with additional charges for refunds at sales offices.
Passengers can modify bookings through the following methods: