If you miss an S7 Airlines flight, the airline’s policies, as outlined in their Conditions of Carriage, will apply. Below is an overview of what happens and your options when you miss a flight.
No-Show Policy
If you miss your flight without notifying S7 Airlines in advance, it is considered a "no-show." This results in the automatic cancellation of all subsequent flights in your itinerary, including onward or return flights. Your ticket may still hold value, but rebooking or changes may incur additional fees.
- Notification: To avoid no-show penalties, contact the airline as soon as possible before the flight departure via their Contact Center or at the airport counter.
- Fees: A no-show fee may apply if you fail to notify the airline before departure. The fee depends on the fare type and ticket conditions.
- Impact on Itinerary: Missing a flight without prior notification leads to the cancellation of all following flights in your booking. This is a standard policy for S7 Airlines, as noted on their official website.
Rebooking Options
If you miss a flight due to reasons within your control, you may be able to rebook on a later flight, subject to availability and fare rules. Additional charges may include:
- No-Show Fee: A fee for missing the flight without prior notice, which varies by fare type.
- Change Fee: A fee for modifying your booking, depending on the ticket type. For example, Economy Basic fares typically do not allow changes, while Economy Flex or Business fares may permit changes with a fee or without a fee.
- Fare Difference: Any difference between the original fare and the new flight’s fare.
If you miss a connecting flight due to a delay caused by S7 Airlines, the airline will rebook you on the next available flight at no additional cost, provided the delay was within their control. They may also provide meal vouchers or hotel accommodations if the delay results in an overnight stay.
Compensation and Refunds
Refunds or compensation for missed flights depend on the fare type and circumstances:
- Non-Refundable Tickets: Economy Basic fares are generally non-refundable if you miss the flight, and the ticket value may be lost unless specified otherwise in the fare rules.
- Refundable Tickets: Economy Flex and Business fares may be eligible for a refund if unused, subject to fare rules. Refunds for domestic flights paid by credit card can be requested online via the My Bookings section, but international flight refunds require contacting the Contact Center.
- Airline-Caused Delays: If you miss a flight due to a delay or cancellation caused by S7 Airlines, you are entitled to a refund to your original payment method or rebooking without additional fees. For flights departing from or arriving in the EU, if you arrive more than three hours late due to an airline-caused delay, you may be entitled to compensation under EC 261/2004 regulations, provided the delay was within the airline’s control. Compensation ranges from two hundred fifty euros to six hundred euros, depending on flight distance.
- Airport Taxes and Fees: If you miss a flight, you may request a refund for airport taxes and fees, though an administration fee may apply. Refund requests must be made within a specified period, typically up to sixty days.
Steps to Take if You Miss a Flight
If you miss your flight, follow these steps:
- Contact S7 Airlines immediately via their Contact Center, My Bookings online portal, or at the airport counter to explore rebooking options.
- Review your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking, compensation, or a refund as per applicable regulations.
- For tickets purchased through a travel agent, contact the agent directly for changes or refunds, as S7 Airlines may require verification.
Additional Information
For flights departing from or arriving in the EU, if you miss a connecting flight due to an airline-caused delay and arrive at your destination three hours or more late, you may be entitled to compensation under EC 261/2004 regulations, provided the delay was within the airline’s control. Compensation is not provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. Note that S7 Airlines is currently suspended from the Oneworld alliance and banned from EU airspace due to geopolitical events, which may affect international flight options. For the most accurate and up-to-date information, visit the S7 Airlines website or contact their customer service.
