Saudia, also known as Saudi Arabian Airlines, allows passengers to modify flight bookings under specific conditions, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Saudia website, mobile app, call center, or sales office can modify bookings via the "Manage Booking" section by entering their booking reference and last name. Changes include flight date, time, destination, or cabin class, subject to availability and fare rules.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes. If the agent is unavailable and travel is imminent, contacting a Saudia sales office is an option, though additional fees may apply.
Saudia offers various fare types, including Economy Saver, Economy Basic, Economy Flex, Business Basic, Business Flex, and First Class, each with distinct change policies:
Changes made within a day of booking are free if the flight is at least a week away. Beyond this period, fees apply for Economy Basic and Business Basic fares, with higher fees for changes made within a couple of days of departure. Fees vary by route, fare class, and ticket availability. Additional service charges apply for changes made through sales offices, call centers, or airport counters. No changes are permitted within an hour of departure. Children’s fees are lower than adult fees, and infant fees are significantly reduced, depending on the route and class.
If the new flight is more expensive, passengers must pay the fare difference in addition to any change fee. No refund is provided if the new fare is lower, unless specified by fare rules.
Changes must be completed at least an hour before the scheduled departure time. Tickets are valid for one year from the issuance date, and changes must occur within this period. For partially flown tickets, the fare difference is calculated based on the flown and unflown segments.
For unflown flights, destination changes are permitted within the same International Air Transport Association region, subject to availability, change fees, and fare differences. For partially flown flights, destination changes are allowed within the same region without a change fee, but fare differences apply. Economy Saver fares do not permit destination changes.
Full name changes or ticket transfers to another person are not permitted. Minor spelling corrections to first, middle, or last names are allowed for flights operated by Saudia, provided there are no interline or codeshare segments. Corrections must be made before check-in through a sales office or Contact Centre, with a possible fee. Name changes due to marriage or divorce are permitted with legal documentation.
In cases of a passenger’s illness or the death of an immediate family member, ticket validity can be extended up to a month and a half from the date of the incident, provided a valid medical or death certificate is submitted before departure. If Saudia cancels or delays a flight by a few hours or more, passengers can rebook on the next available flight without fees or request a full refund. Amenities like meals, internet access, or hotel accommodation may be provided for significant delays, depending on circumstances.
Passengers can modify bookings through the following methods: