Overview
Saudia, also known as Saudi Arabian Airlines, allows minor name corrections on tickets but does not permit transferring tickets to another person. The policy ensures the name on the ticket matches the traveler’s passport or official identification for security and regulatory compliance.
Key Policy Details
- Minor name corrections, such as fixing spelling errors in the first, middle, or last name, or adjusting titles, are permitted, typically up to three characters per name, and are free if requested within a short period after booking, usually a day.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or other legal proof.
- Full name changes to transfer a ticket to another person are not allowed. The original booking must be canceled, and a new ticket purchased, subject to availability and fare conditions.
- Name corrections are free within a day of booking for tickets purchased directly through Saudia’s website, app, or call center. After this period, fees may apply for significant changes, depending on fare type and timing.
- Name corrections are not permitted after check-in or for bookings involving interline or codeshare flights not operated by Saudia.
- Bookings made through travel agents must have name corrections processed through the agent, not directly with Saudia.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the Saudia website, access the Manage Booking section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact Saudia’s customer support, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a Saudia ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be requested at least two days before departure to avoid complications, though changes may be possible up to one hour before departure, subject to fees.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections are typically free, but significant changes may incur charges. Check with Saudia for the latest fee structure.
- Passengers should verify that the corrected name matches their passport or ID exactly, especially for international flights, to comply with security regulations.
- During peak travel seasons, name corrections may require extra time, so early action is recommended.
