Scandinavian Airlines (SAS) has a flexible cancellation policy that varies by ticket type, booking channel, and timing. Below is a concise overview based on the latest information from their official website and other reliable sources:
24-Hour Money-Back Guarantee:
- If you book directly through SAS (flysas.com or their app), you can cancel within 24 hours of purchase for a full refund, regardless of ticket type, provided the booking was made more than 24 hours before departure. For bookings made less than 24 hours before departure, you can cancel up to 12 hours before departure for a full refund. This applies to flights to/from the US and other regions.
- Refunds are credited to the original payment method within 3–10 business days, depending on the payment type.
After 24 Hours:
- Refundable Tickets (e.g., SAS Plus Pro, SAS Go Pro, SAS Business Pro): Can be canceled with a full refund, minus a service fee (typically $50-$75 for SAS Plus Smart/Business Smart).
- Non-Refundable Tickets (e.g., SAS Go Light, SAS Go Smart): Only taxes and fees are refunded; the ticket fare and surcharges are non-refundable.
- Cancellation Fees: Fees range from $60-$200, depending on ticket type, fare class, destination, and cancellation timing. Cancellations within 10 days of departure may incur a 100% no-show fee, resulting in no refund.
- Partial Cancellations: For round-trip bookings, refunds for unused segments (e.g., return flight) are processed after travel completion, based on ticket rules.
- Cancellations must be made before departure; no refunds are issued post-departure.
Refunds:
- Refunds are processed to the original payment method within 5–10 business days (domestic) or longer for international tickets.
- If SAS cancels your flight, you’re entitled to a full refund (including non-refundable tickets) or a travel voucher (valid for 1 year, with any unused amount refundable after expiration).
- Travel extras (e.g., seats, meals, baggage) are refunded only if the ticket is refundable or if SAS cancels the flight. Extras added after booking are non-refundable outside the 24-hour window.
Special Circumstances:
- SAS-Canceled Flights: If SAS cancels your flight, you can choose rebooking on the next available flight or a full refund, including service fees and extras. For cancellations with less than 14 days’ notice, EU261 compensation (up to €600) may apply for EU departures/arrivals, unless caused by extraordinary circumstances (e.g., weather, strikes).
- Delays: If your flight arrives 3+ hours late, you may claim EU261 compensation (€250-€600, depending on flight distance) or cancel for a refund if you choose not to travel.
- Medical or Visa Issues: Refunds may be granted for hospitalization (US citizens only) or visa rejection (except for China routes, where full refunds apply with documentation).
