Overview
Scandinavian Airlines (SAS) allows name changes and corrections on tickets for flights operated by SAS, accommodating minor errors, legal name changes, or ticket transfers to another person. The name on the ticket must match the traveler’s passport or government-issued ID to ensure compliance with security regulations.
Key Policy Details
- Minor name corrections, such as fixing spelling errors or reversing first and last names, are permitted, typically up to three characters, and are free if made within a short period after booking, usually a day, for tickets booked directly through SAS.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or legal name change document.
- Full name changes to transfer an unused ticket to another person are permitted for SAS-operated flights, but a name change fee applies per passenger. This fee applies to both regular and SAS Bonus tickets.
- Name changes or corrections are not allowed for flights operated by Star Alliance or other partner airlines, codeshare flights, or after the journey has commenced.
- Passenger type changes, such as from adult to child or youth, are not permitted.
- Bookings made through travel agents must have name changes or corrections processed through the agent, not directly with SAS.
- Middle names are not required on tickets unless they appear in the passport’s Machine Readable Zone (MRZ). Minor discrepancies, such as simplified characters, may not require correction.
How to Make Name Changes or Corrections
Name changes or corrections can be made through the following methods:
- Online: Visit the SAS website, access the My Bookings section, enter the booking reference and last name or log into your account, select the option to change or correct the name, make the necessary changes, upload supporting documents if required, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact SAS customer support, provide the booking reference and passenger details, request the change or correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit an SAS ticket office or airport counter, provide the booking reference and identification documents, and request the change or correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name changes or corrections for regular tickets can be made up to one hour before departure, while SAS Bonus tickets require changes at least a day before departure.
- Fees for name changes or significant corrections vary by fare type and route, with a standard fee applied per passenger in local currency. Minor corrections within the initial grace period are typically free.
- Passengers should ensure the name matches their passport or ID exactly, using the passport’s MRZ as a guide, to avoid boarding issues.
- For EuroBonus profile name changes, log into your profile, use the Name Change Form under Settings, and submit supporting documents like a passport or driver’s license.
- For travel involving multiple airlines, name mismatches may cause issues, so corrections should be made early.
