Below is a concise overview of Silver Airways’ cancellation policy based on available information:
24-Hour Risk-Free Cancellation:
- Passengers can cancel their flight within 24 hours of booking without any fees and receive a full refund, provided the booking was made at least 7 days before departure. This applies to all fare types (Refundable, Freedom, Escape) booked directly through Silver Airways’ website or customer service.
After 24 Hours:
- Refundable Tickets: Can be canceled up to 24 hours before departure with no cancellation fee. The full ticket value is refunded to the original payment method.
- Freedom Fare: If canceled after the 24-hour window, a $90 cancellation fee applies for domestic flights. International flights incur higher fees (typically $100-$200).
- Escape Fare: The most common and cheapest fare type incurs a $50 cancellation fee for domestic flights and $100 for international flights if canceled more than 24 hours before departure.
- Non-Refundable Tickets: No refunds are issued after the 24-hour window, except for taxes in some cases.
- Cancellations made less than 24 hours before departure result in forfeiture of the entire fare, regardless of ticket type.
- Partial cancellations (e.g., one leg of a round-trip) must be processed over the phone and may incur additional fees.
Refunds:
- Refunds for eligible cancellations are processed to the original payment method within 7–20 business days. Cash/check payments may require additional steps.
- If Silver Airways cancels a flight, passengers are entitled to a full refund or rebooking per the Customer Service Promise. However, recent cancellations (e.g., Orlando flights in March 2025) due to aircraft leasing issues and bankruptcy proceedings have led to delays or non-delivery of refunds.
- In cases of serious medical issues or weather-related cancellations, full refunds may be granted with proper documentation.
- EU-bound flights (if applicable) may qualify for up to €600 in compensation under EC 261/2004 for cancellations or delays of 3+ hours, provided the disruption is within the airline’s control.
Special Circumstances:
- If Silver Airways cancels a flight due to reasons within their control (e.g., mechanical issues), passengers may receive a refund, rebooking, or hotel reimbursement (up to $150/night per passenger) per the Customer Service Plan. However, BBB complaints and X posts report inconsistent reimbursement delivery, especially post-bankruptcy.
- For weather-related disruptions (e.g., Hurricane Milton in October 2024), Silver Airways offered fee waivers for changes/cancellations for travel between October 8–14, 2024, with rebooking allowed through October 21, 2024.
- Recent operational challenges, including the suspension of Anguilla flights and all Orlando services, have led to abrupt cancellations with limited rebooking options. Passengers were advised to seek “rescue fares” from other airlines or refunds via credit card disputes.
