Important Notice: Silver Airways ceased operations on June 11, 2025, due to unsuccessful bankruptcy restructuring. Passengers should not go to the airport for Silver Airways flights. For refunds, contact your credit card company or travel agency if the ticket was purchased through a third party. The information below reflects the airline’s missed flight policy prior to cessation, based on available data.
No-Show Policy
If you missed a Silver Airways flight without notifying the airline in advance, it was considered a "no-show." This typically resulted in the forfeiture of the ticket value, and subsequent flights in your itinerary, such as return flights, could be canceled. Rebooking or changes incurred additional fees, depending on the fare type.
- Notification: To avoid no-show penalties, you were required to contact the airline before the flight departure via their Guest Relations Call Center or at the airport counter.
- Fees: A no-show could lead to the loss of the ticket value for non-refundable fares, such as Escape fares. Rebooking might involve a change fee, which varied by fare type (e.g., Escape fares incurred a fee for domestic or international flights).
- Impact on Itinerary: Missing a flight without prior notification could lead to the cancellation of remaining flights in your booking.
Rebooking Options
If you missed a flight due to reasons within your control, rebooking was possible, subject to availability and fare rules. Additional charges could include:
- Change Fee: For Escape fares, a fee was charged for domestic or international flight changes, plus any fare difference. Freedom and Refundable fares offered more flexibility, with Freedom fares allowing changes without a fee in some cases.
- Fare Difference: You were required to pay any difference between the original fare and the new flight’s fare.
- Same-Day Changes: If you attempted to reschedule your flight the same day at the airport, call center, or website, you were responsible for applicable change fees and fare differences.
If you missed a connecting flight due to a delay caused by Silver Airways, the airline would rebook you on the next available flight at no additional cost, provided the delay was within their control and both flights were on the same booking. They might also provide hotel reimbursement (up to a certain amount per passenger per night) or meal vouchers if the delay resulted in an overnight stay. However, customer reviews indicated challenges with obtaining timely reimbursements.
Compensation and Refunds
Refunds or compensation for missed flights depended on the fare type and circumstances:
- Non-Refundable Tickets: Escape fares were non-refundable if you missed the flight, resulting in the loss of the ticket value unless canceled more than 24 hours before departure. A cancellation fee applied for domestic or international flights.
- Refundable Tickets: Freedom and Refundable fares allowed cancellations without additional charges, with refunds issued to the original payment method. Refunds took seven to twenty business days.
- 24-Hour Cancellation Rule: If the booking was made at least seven days before departure, you could cancel within 24 hours of booking without penalty, regardless of fare type, for a full refund.
- Airline-Caused Delays: If you missed a flight due to a delay or cancellation caused by Silver Airways, you were entitled to a refund or rebooking without additional fees. For flights departing from or arriving in the EU, if you arrived more than three hours late due to an airline-caused delay, you could be eligible for compensation under EC 261/2004 regulations, ranging from two hundred fifty euros to six hundred euros, depending on flight distance.
- Airport Taxes and Fees: If you missed a flight, you could request a refund for airport taxes and fees, subject to an administration fee, within a specified period.
- Trip Protection: Passengers with Refund Protection (purchased via Allianz Global Assistance) could receive refunds for non-refundable tickets for covered reasons, such as medical emergencies, if canceled seven days before departure. The Refund Protection fee itself was non-refundable.
Steps to Take if You Missed a Flight
If you missed a Silver Airways flight, you were advised to follow these steps:
- Contact Silver Airways immediately via their Guest Relations Call Center, Manage Travel portal, or at the airport counter to explore rebooking options.
- Review your ticket’s fare rules to understand applicable fees and refund eligibility.
- If the missed flight was due to an airline-caused delay, request rebooking, compensation, or a refund as per applicable regulations.
- For tickets purchased through a third-party travel agency or partner airline (e.g., United, JetBlue, Delta), contact the agency or airline directly for changes or refunds.
- Submit claims for compensation or refunds through the Silver Airways website or Guest Relations Call Center. Note that customer reviews reported long wait times and challenges with customer service responsiveness.
Additional Information
Silver Airways ceased operations on June 11, 2025, following bankruptcy proceedings, rendering their missed flight policy obsolete for future travel. Prior to cessation, for flights departing from or arriving in the EU, if you missed a connecting flight due to an airline-caused delay and arrived at your destination three hours or more late, you could have been entitled to compensation under EC 261/2004 regulations, provided the delay was within the airline’s control. Compensation was not provided for delays or cancellations due to extraordinary circumstances, such as weather or air traffic control issues. Customer reviews on platforms like Skytrax and Tripadvisor frequently cited issues with delays, cancellations, and poor customer service, including difficulties obtaining refunds or rebookings for missed flights. For historical refund requests related to missed flights before June 11, 2025, contact your credit card company or travel agency.
