Overview
Silver Airways ceased operations on June 11, 2025, after filing for Chapter 11 bankruptcy and selling its assets. The following information reflects the airline’s name change policy as it existed prior to closure, based on available data. Silver Airways allowed minor name corrections on tickets but did not permit transferring tickets to another person. The policy ensured the name on the ticket matched the traveler’s official identification for security and compliance purposes.
Key Policy Details
- Minor name corrections, such as fixing typographical errors or adjusting the order of names, were permitted, typically up to three characters, and were free if requested within a short period after booking, usually a day, for tickets booked directly through Silver Airways.
- Corrections for legal name changes, such as those due to marriage or divorce, were allowed with supporting documents like a marriage certificate, divorce decree, or legal name change document.
- Full name changes to transfer a ticket to another person were not allowed. In such cases, the original booking had to be canceled, and a new ticket purchased, subject to availability and fare conditions.
- A processing fee was typically charged for name corrections made after the initial grace period or for significant changes, depending on the fare type and timing of the request.
- Bookings made through travel agents or third-party platforms required name corrections to be processed through the original booking provider, not directly with Silver Airways.
- The name on the ticket had to match the traveler’s passport or government-issued ID exactly to avoid boarding issues.
- Name corrections for lap infants under two years old without purchased seats could be exempt from fees with proper documentation, such as an updated birth certificate.
How to Make Name Corrections
Name corrections could be made through the following methods when the airline was operational:
- Online: Visit the Silver Airways website, access the Manage Booking section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket would be sent.
- Customer Service: Contact Silver Airways customer support, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees could apply, and a confirmation email would be sent upon completion.
- In-Person: Visit a Silver Airways ticket counter at the airport, provide the booking reference and identification documents, and request the correction. Fees could apply, and a confirmation email would be sent.
Important Notes
- Name corrections had to be requested at least a few hours before departure to avoid complications, with earlier requests recommended to ensure processing.
- Fees for name corrections varied based on fare type, route, and timing. Minor corrections within the initial grace period were typically free, but significant changes could incur charges.
- Passengers were advised to ensure the name matched their passport or ID exactly, especially for international flights, to comply with security regulations.
- Corrections for codeshare flights, such as those with United Airlines, could have additional restrictions, often requiring a new booking.
- Since Silver Airways has ceased operations, passengers with unresolved issues should contact their credit card company or travel agency for refunds or further assistance.
