Singapore Airlines offers a flexible flight change policy to accommodate passengers’ needs, with rules and fees varying by fare type, route, and timing. Below is an overview of the flight change policy based on available information.
Passengers who booked through the Singapore Airlines website, mobile app, or reservations hotline can modify bookings via the "Manage Booking" or "My Trips" section by entering their booking reference and last name. Changes include flight date, time, or seat selection, subject to availability and fare rules. Changes to flights redeemed or upgraded with KrisFlyer miles require submitting a request through the Assistance Request Form.
For tickets purchased through travel agents or third-party platforms, passengers must contact the issuing agent to request changes, as direct modifications through Singapore Airlines are not permitted.
Singapore Airlines offers various fare types, including Economy Lite, Economy Value, Economy Standard, Economy Flex, Premium Economy, Business, and First Class, each with distinct change policies:
Changes made within a day of booking are free for flights to or from the USA if booked at least a week before departure. Beyond this period, fees apply for Economy Value, Standard, and KrisFlyer award tickets, varying by fare class and route. Fees are higher for changes made via the Contact Centre, airport counters, or offline services, unless the transaction cannot be performed online, in which case fees are waived for all passengers, including PPS Club members. No-show fees apply in addition to change fees if changes are not made before departure. Fare differences may apply if the new flight is more expensive.
If the new flight is more expensive, passengers must pay the fare difference. If the new fare is lower, a refund may be issued for refundable tickets, subject to fare rules. For KrisFlyer award tickets, a top-up of miles may be required for certain changes.
Changes can be made up to a few hours before the scheduled departure, with a minimum of ten minutes prior for online changes. Tickets are valid for one year from the issuance date, and changes must be made within this period. Last-minute changes or changes after departure may incur higher fees or be subject to no-show penalties.
Destination changes are permitted for certain fare types but require contacting Singapore Airlines directly, as they cannot be processed online. Changes are subject to availability, fare differences, and applicable fees. For KrisFlyer award tickets, destination changes are not allowed for partially used tickets.
Full name changes or ticket transfers to another person are not permitted. Minor spelling corrections are allowed through the Contact Centre, with a possible fee, provided the request is made before check-in.
In cases of medical emergencies or the death of an immediate family member, change fees may be waived with valid documentation, such as a medical or death certificate, submitted before departure. If Singapore Airlines cancels or significantly delays a flight, passengers can rebook on the next available flight without fees or request a full refund. Notifications are sent via email, SMS, WhatsApp, or Facebook Messenger within a short time of the airline learning of the disruption.
Passengers can modify bookings through the following methods: