Overview
Singapore Airlines allows minor name corrections on tickets but does not permit transferring tickets to another person. The policy accommodates corrections for spelling errors or legal name changes, ensuring the name matches the traveler’s passport or government-issued ID for security and compliance purposes.
Key Policy Details
- Minor name corrections, such as fixing spelling errors or adjusting titles, are permitted, typically up to three characters in the first, middle, or last name, and are free if requested within a short period after booking, usually a day.
- Corrections for legal name changes, such as those due to marriage or divorce, are allowed with supporting documents like a marriage certificate, divorce decree, or court order.
- Full name changes to transfer a ticket to another person are not allowed. The original booking must be canceled, and a new ticket purchased, subject to availability and fare conditions.
- Name corrections may incur a service fee if made after the initial grace period or for significant changes, depending on the fare type and timing.
- Bookings made through travel agents or third-party platforms must have name corrections processed through the original booking provider, not directly with Singapore Airlines.
- The name on the ticket must exactly match the traveler’s passport or government-issued ID to avoid boarding issues.
- Name corrections are not permitted for award tickets, codeshare flights not operated by Singapore Airlines, or after the journey has commenced.
How to Make Name Corrections
Name corrections can be made through the following methods:
- Online: Visit the Singapore Airlines website, access the Manage Booking section, enter the booking reference and last name, select the option to edit passenger details, make the correction, upload required documents if needed, and pay any applicable fees. A confirmation email with the updated ticket will be sent.
- Customer Service: Contact Singapore Airlines customer support, provide the booking reference and passenger details, request the correction, and submit necessary documents. Fees may apply, and a confirmation email will be sent upon completion.
- In-Person: Visit a Singapore Airlines ticket office or airport counter, provide the booking reference and identification documents, and request the correction. Fees may apply, and a confirmation email will be sent.
Important Notes
- Name corrections must be completed at least a day before departure to avoid complications at check-in, with earlier requests recommended for smoother processing.
- Fees for name corrections vary based on fare type, route, and timing. Minor corrections within the initial grace period are typically free, but significant changes may incur charges.
- Passengers should ensure the name matches their passport or ID exactly, using the passport’s Machine Readable Zone (MRZ) as a guide, especially for international flights.
- Corrections for middle names are allowed only if the middle name appears in the passport’s MRZ; otherwise, it should be omitted during booking.
- For bookings involving partner airlines or codeshare flights, additional restrictions may apply, and corrections may not be possible.
