Below is a concise overview of SKY express’s cancellation policy, based on the latest information from their official website (skyexpress.gr) and reliable sources:
24-Hour Risk-Free Cancellation:
- If you book directly through SKY express (skyexpress.gr, mobile app, or call center), you can cancel within 24 hours of purchase for a full refund, provided the flight departs at least 7 days (168 hours) later. This applies to all fare types (BLISS, SKY Offer, SKY Joy, SKY Joy+, Simply), including promotional fares, per U.S. and EU consumer rights.
- Refunds are processed to the original payment method within 7–10 business days, with no cancellation fee. The policy may not apply to group bookings or codeshare flights operated by other carriers.
After 24 Hours:
- Refundable Tickets: Refundable tickets (e.g., BLISS Business Class, SKY Enjoy) can typically be canceled for a full refund, but conditions apply, such as notifying the airline within a specific time frame (varies by fare type). Cancellation fees may range from €20-€50, depending on the fare class, route, and timing.
- Non-Refundable Tickets: Most fares (e.g., SKY Offer, Simply, Just Fly) are non-refunded after 24-hour window; only airport taxes are refunded. Cancellation fees (€20-€40) apply, and "Just Fly" tickets may be completely non-refunded.
- Cancellation Deadline: Cancellations or changes are allowed up to 3 hours before departure for eligible fares (BLISS and Smart, Business). Cancellations after this time are considered no-shows, with no refunds issued.
- SKY Joy+ and SKY Enjoy Fares: These fares offer flexibility, including one free flight change (subject to fare difference), but cancellations still incur fees unless within the 24-hour window.
- No-Show Policy: Failing to cancel before departure results in forfeiture of the ticket value, including taxes and fees.
Special Circumstances:
- Airline-Canceled Flights: If SKY express cancels a flight or significantly changes the schedule (e.g., 2+ hours), you’re entitled to a full refund (including non-refundable fares) or rebooking on an alternative flight without fees. If the cancellation notice is less than 14 days before departure, EU Regulation 261/2004 applies for flights departing from or arriving in an EU country, offering compensation up to €600 per person, unless caused by extraordinary circumstances (e.g., weather, strikes).
- Delays: If your flight arrives 3+ hours late due to reasons within SKY express’s control, you may claim EU261 compensation (€250-€600, based on flight distance). For delays exceeding 5 hours, you can cancel and request a full refund.
- Medical or Extenuating Circumstances: Refunds may be granted for serious illness, death of a passenger/close family member, jury duty, or military deployment with proper documentation (e.g., medical certificates).
- COVID-19 Waivers: Historical waivers allowed fee-free cancellations or vouchers for travel disruptions through 2022, but these have expired. Check skyexpress.gr for any current travel advisories or waivers.
